Megan Stokes
Clerical/ Administrative
SHREVEPORT,Louisiana
Summary
Driven Dispatcher with excellent leadership and problem-solving abilities. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes and prioritizing issues. Dedicated to efficiency and reliability in personal work and collaborative projects. Talented Administrative professional with background in accounting and finance. Extensive knowledge of AR/AP, Microsoft Excel and QuickBooks software. Goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Driven student leveraging studies in legal procedures, seeks real-world experience as Clerk. Offers strong interpersonal and task prioritization skills. Experienced administrative assistant with over 3 years of experience in the clerical field. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Dispatcher Office Assistant
Twin City Appliance
SHREVEPORT, LA
12.2018 - Current
- Maintained updated and detailed records of calls in physical and electronic database.
- Sent out appliance technicians to assist numerous hourly callers based on locations, needs and worker availability.
- Increased area coverage through effective scheduling and detailed location monitoring.
- Closely monitored dispatch board to triage and prioritize over daily calls.
- Directed dispatching, routing and tracking of six fleet vehicles.
- Assisted in proper processing of up to one thousand bookings monthly, encompassing multiple representatives.
- Ordered and distributed office supplies while adhering to fixed office budget.
- Directed automation of office procedures such as correspondence management, recordkeeping and online communications.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Accounts Receivable Clerk
Twin City Appliance
Shreveport, LA
12.2018 - Current
- Reconciled accounts receivable ledger to verify payments and resolve variances.
- Processed bill reminders and consulted with third-party collection agency to resolve past-due customer accounts.
- Prepared billing statements and invoices for customer purchases and recorded transaction date, price and fees to support accuracy.
- Reported financial data and updated financial records in ledgers and journals.
- Applied proper codes to invoices, files and receipts to keep records organized and easily searchable.
- Used accounting software to reconcile accounts, track income and generate invoices.
- Made outbound calls to vendors and customers to discuss and resolve account needs.
Surveillance Operator
Larry Flynts
SHREVEPORT, Louisiana
07.2014 - 11.2017
- Researched cheating methods and advantage play systems to quickly identify illegal activity.
- Operated surveillance equipment, video recorders and computers to monitor activities within facility.
- Documented suspicious activity and events thorough detailed reports, submitting timely updates to General Managment.
- Reviewed live and archived video surveillance footage for investigative purposes.
- Reviewed video surveillance footage.
- Oversaw floor agents during interactions with customers.
- Trained surveillance observers on key factors to watch for and internal reporting procedures.
- Identified illegal activities and alerted floor security personnel to address concerns.
- Reported violators and incidents to correct staff members and followed up with detailed documentation.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
- Inspected cameras, monitors and other surveillance equipment for operational integrity.
Education
Certified Legal Assistant - Legal
Bossier Parish Community College
Bossier City, LA 08.2017 - 05.2018
Skills
BLS certified
Dispatching field personnel
Maintaining call metrics
Verifying coverage
Updating logs
Customer Relations
Dispatching procedures
Schedule Management
Database Management
Multi-line phone proficiency
Business administration
Filing and data archiving
Bookkeeping
Timeline
Dispatcher Office Assistant
Twin City Appliance
12.2018 - Current
Accounts Receivable Clerk
Twin City Appliance
12.2018 - Current
Certified Legal Assistant - Legal
Bossier Parish Community College
08.2017 - 05.2018
Surveillance Operator
Larry Flynts
07.2014 - 11.2017