Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
CustomerServiceRepresentative
Mirabeau K Bapi

Mirabeau K Bapi

Arlington,Tx

Summary

Cloud and Security enthusiast with seven years of IT experience and ten years in the healthcare industry in both formal and informal settings. Coordinates, guides and collaborate with team members to address impediments. Proven history of developing and implementing improvements to streamline workflows. Reliable candidate ready to take on challenges in a position using problem-solving skills, critical thinking, and task prioritization skills to help the team succeed in line with the mission and values of the company.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Information Security Manager/Agile Scrum Master

NENDAGROUP LLC, TEXAS
Dallas, TX
11.2019 - Current
  • Communicated with other Scrum Masters, program leadership, and development teams to report on status and blockers
  • Led estimation, planning, and backlog grooming and refinement in sprints
  • Organized and facilitated Scrum ceremonies, including daily stand-ups, sprint planning, grooming, sprint reviews, demos, and retrospectives.
  • Facilitated Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • Led sprint reviews, daily scrums, and planning meetings to realize full team engagement.
  • Collaborated with product owners, team members, technologists, and other scrum masters to define solutions and drive progress.
  • Mentored team, sharing skills and expertise, and encouraged each member to bring forward ideas and suggestions for improvement.
  • Created migration strategies to bridge development gaps between existing software architecture and future updates.
  • Participated in architectural discussions to build confidence and promote customer success when developing new and migrating existing applications, software, and services on the AWS platform.
  • Applied scripting methodologies to automate IT administrative related tasks.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Monitored costs and optimized cloud deployment expenses against business needs.
  • Partnered with sales team to design solutions for customers and drive AWS adoption and revenue.
  • Handled 5 calls per day to address customer inquiries and concerns

Interim Program Manager/Nurse Manager

VETERAN HEALTH, TEXAS
DALLAS , TX
02.2019 - Current
  • Accommodated expansions, changes in clinical focus, and new policies by establishing adaptable standards
  • Handled staff concerns identified through personal meetings and routine rounds, developing targeted action plans to correct problems.
  • Coordinated effective interdepartmental collaboration through open communication between medical staff
  • Increased efficiency of care through in-depth evaluations of current nursing practices and care delivery approaches
  • Kept team at the forefront of nursing practice by looking forward at innovative strategies
  • They are defined and monitored metrics and procedures to improve program results.
  • Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.
  • Met with project stakeholders regularly to assess progress and make adjustments
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.

Scrum Master

WALMART – AR
Texarkana, AR
08.2017 - 07.2018
  • She facilitated the Scrum framework – sprint planning, backlog grooming, daily scrums, sprint reviews, and sprint retrospectives.
  • She led sprint reviews, daily scrums, and planning meetings to realize entire team engagement.
  • Proactively identified and found ways to resolve issues to prevent distractions and keep projects on track.
  • Coached teams in Agile practices and provided necessary training to create a positive mindset for Agile methodologies.
  • She collaborated with product owners, team members, technologists, and scrum masters to define solutions and drive progress.
  • We applied the agile methodology to shorten cycle time and achieve target margins.
  • Assessed each scrum team member's responsibilities and delegated tasks to balance each employee's workload
  • Planned Agile best practices and encouraged team cohesion, overcoming impediments and hurdles to productivity
  • Shielded scrum team from external interference for optimal productivity and success of Agile process
  • Anticipated impediments to team delivery involving cultural barriers and logistical challenges

Information Security Analyst Intern

WASHINGTON TECH SOLUTIONS
Washington, DC
01.2014 - 07.2017
  • Conduct self-assessments of security controls on assigned systems per agency guidelines to ensure compliance with NIST 800-53a
  • Identified cyber and information security risks through a consistent review of business applications and infrastructure systems
  • Collaborated closely with senior leaders to advise on appropriate risk management and mitigation while maintaining client support
  • Maintained current virus protection systems with updated protections against new threats
  • Improved server options, network security, and other metrics with proactive user training.
  • Conducted security audits to identify vulnerabilities.
  • Recommend improvements in security systems and procedures.
  • Developed and maintained incident response protocols to mitigate damage and liability during security breaches.
  • Participated in the creation of device hardening techniques and protocols.
  • Created cybersecurity best practice communications to educate staff against known threats and potential vectors of attack.
  • Performed risk and vulnerability assessments and provide results and recommendations to senior management.
  • Increased customer satisfaction by resolving issues
  • Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor
  • Learned new skills and applied to daily tasks to improve efficiency and productivity

Education

BACHELORS - BANKING/FINANCE MINOR INFORMATION TECHNOLOGY HONORS

UNIVERSITY of BUEA | BUEA
BUEA
11.2003

BACHELORS - NURSING

TEXAS TECHNICAL UNIVERSITY HEALTH SCIENCES CENTER
Lubbock, TX
12.2012

ASSOCIATE DEGREE - SCIENCES

HOUSTON COMMUNITY COLLEGE
Houston, TX
10.2009

CLOUD GURU, WIRFON CLOUD, AWS TRAINING, GO CLOUD CLOUD ARCHITECT TRAINING - AWS CLOUD /SOLUTION ARCHITECT

GO CLOUD/WIRFON CLOUD /A CLOUD GURU
Dallas, TX
08.2020

Skills

  • Risk mitigation planning
  • MS Office
  • Designing security controls and implementing security programs
  • Switches and routers
  • Network infrastructure administration
  • Firewalls, VPNs, and security products
  • Cloud services
  • TCP/IP protocol
  • Network security
  • Scaled Agile Framework Test Driven Development, Scrum Framework, and Waterfall, Kanban

    Jira, and confluence, SDLC, TDD, Continuous Integration, Delivery, Pairing

    AWS Cloud Cloud-Based Systems (AWS - ServiceNow, Linux); Windows, IOS

Certification

SAFe 5.0 (SSM) Professional Scrum Master I (PSM I) Certified Scrum Master (CSM) CompTIA Network+ CompTIA Security+ AWS Solution Architect associate Registered Nurse License

Languages

English
Full Professional
French
Full Professional

Timeline

Information Security Manager/Agile Scrum Master

NENDAGROUP LLC, TEXAS
11.2019 - Current

Interim Program Manager/Nurse Manager

VETERAN HEALTH, TEXAS
02.2019 - Current

Scrum Master

WALMART – AR
08.2017 - 07.2018

Information Security Analyst Intern

WASHINGTON TECH SOLUTIONS
01.2014 - 07.2017

BACHELORS - BANKING/FINANCE MINOR INFORMATION TECHNOLOGY HONORS

UNIVERSITY of BUEA | BUEA

BACHELORS - NURSING

TEXAS TECHNICAL UNIVERSITY HEALTH SCIENCES CENTER

ASSOCIATE DEGREE - SCIENCES

HOUSTON COMMUNITY COLLEGE

CLOUD GURU, WIRFON CLOUD, AWS TRAINING, GO CLOUD CLOUD ARCHITECT TRAINING - AWS CLOUD /SOLUTION ARCHITECT

GO CLOUD/WIRFON CLOUD /A CLOUD GURU
Mirabeau K Bapi