Zaynab M Badru
Bel Air,Maryland
Summary
Experienced scrum master, implementation manager, process improvement analyst, and project coordinator with over 5 years of expertise in leading cross-functional teams through exceptional project outcomes. Proven ability to drive successful projects with a focus on value, cost, quality, and customer satisfaction.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Scrum Master/Agile Coach/Delivery Manager
FEI System
01.2022 - Current
- Organizing and facilitating daily stand-up meetings, reviews, retrospectives, grooming, release planning, demos, and other Scrum-related meetings
- Tracking and communicating team velocity and sprint/release progress to all stakeholders
- Logging enablers for tech support required during releases
- Ensuring planned work aligns with project schedules and milestones
- Collaborating with teams, developing, and maintaining team standards, tools, and best practices, including working agreements and definition of done
- Proactively identifying impediments and working with concerned parties to resolve all blockers to team’s progress
- Serving as an Agile coach for implementing and socializing scrum to newly formed teams
- Assisting with backlog maintenance and leading teams through long-term roadmap exercises
- Promoting transparency through regular broadcasting of relevant information to stakeholders
- Assist with project planning, milestones tracking and celebrating team successes
- Documenting project scope, budget, schedule, and organizational objectives
- Facilitating and leading team meetings that are cross-functional in nature
- Leading the project team through the implementation of the solution
- Managing vendor engagements, which may include facilitating selection processes, providing input into the Statement of Work, managing deliverables and vendor resources
- Conducting project closure and ensuring proper documentation of all efforts
- Collaborate with RTE/Program Leadership to ensure team members are adequately prepared for deliverables
- Prepare and track Requests for Information (RFIs)
- Analyzes problems and makes sound decisions in a timely manner based on objectives, risks, implications, and costs
- Ensure compliance with organizational standards and best practices while assisting with remediation efforts
- Support Product Owners in backlog preparation thereby fostering alignment with PI and Iteration Planning
- Collaborate with other Scrum masters and Release Train Engineers (RTE) during Scrum of Scrums and ART Sync to ensure alignment with organizational goals.
Scrum Master / Business Analyst
Hadexx Solutions
08.2016 - 12.2021
- Serve as a liaison between business and technical teams to define a project goal
- Gather and document requirements / business processes in the form of user stories from business managers, stakeholders, subject-matter experts (SMEs) and technical experts
- Facilitate team meetings and encourage active participation (DSU, Refinements, Demos & Retrospectives)
- Effectively communicate insights and plans to cross-functional team members
- Lead ongoing reviews of business processes and collaborate with relevant stakeholders to develop and implement optimization strategies
- Facilitate Joint Application Development Sessions (JAD), and interviews with Stakeholders to capture business rules, processes, and system requirements for various projects
- Support the development and quality assurance teams to ensure that project requirements are clearly understood and adequately implemented
- Perform quality assurance resource testing
- Prepare project artifacts including use cases, user stories, process flows, and other documents as deemed necessary in alignment with the project methodology chosen
- Track and maintain requirements backlog for availability into subsequent projects
- Work independently with users to define concepts, clarify Functional and Non-Functional requirements to translate them into application and operational requirements
- Conduct monthly application review meetings with End Users, to gather and document business needs and translate them into functional requirement document (FRD)
- Administer Requirement Change Request Process (RCR) and Software Change Requests (SCR) for effectively managing all software change requests
- Collaborate with project managers in tracking and managing project development processes following the Waterfall or Agile based SDLC process.
Customer Experience Manager
Guaranty Trust Bank Plc
03.2009 - 07.2016
- Managed customers experiences to enhance brand reputation by ensuring timely resolution of customer escalations
- Develop and implement customer experience strategies that align with the company’s vision and values
- Collaborated with relevant stakeholders to draft and update standard operating procedure documents
- Analyzed business needs to identify optimal solutions that aligned with the bank's vision and customers’ needs
- Analyzed customer feedback, surveys, and data to identify areas for improvement and implement actionable solutions
- Assisted in the development of quality assurance documents to ensure standardization and a clear understanding of business needs
- Gathered and documented requirements/business processes as user stories from business managers, stakeholders, SMEs, and
- Technical experts
- Conducted user acceptance testing to validate application updates before go-live
- Prepared project artifacts, including use cases, user stories, and process flows, aligning with the chosen project methodology
- Provided business continuity support and recommended process improvements for the implementation of application enhancements
- Anticipated and resolved issues by analyzing users' needs and determining requirements for automated systems.
Education
Master Of Business Administration - Finance, Human Resources
Coventry University
2017
Bachelor of Arts -
University of Lagos
2006
Skills
- Industry Knowledge:
- Agile Methodology, Scrum Framework, Process Improvement, Project Coordination, Customer Experience
- Management, SDLC (Waterfall and Agile), Stakeholder Collaboration, Standard Operating Procedures (SOP), Business Process Optimization
- Requirements Gathering, User Acceptance Testing, Brand Management
- Technical Skills:
- Microsoft Office (Word, Excel, PowerPoint), MS Teams, Vizio, SnagiT, DrawiO, ADO, Jira
- Sprint Planning
- Resource Allocation
- Risk Identification
- Development Team Trainings
- Project Management
- Project Team Coordination
- Attention to Detail
- Work Planning and Prioritization
- Customer Needs Assessment
- Risk Mitigation Planning
- Idea Development and Brainstorming
- Coaching and Mentoring
- MS Office
- Conflict Resolution
- Relationship Building
- Risk Management
- Documentation Management
- Customer Service
- Staff Training
- Verbal and Written Communication
- Scrum Methodology
- Team Leadership
- Project Tracking
Accomplishments
- Project Management Professional (PMP) | PMI | 2023
- Professional in managing and delivering projects expectations
- Product Owner/Product Manager | SAFe | 2022
- Certified in product management expectations
- Release Train Engineer | SAFe | 2022
- Certified in managing release trains and sprint planning expectations
- SAFE Scrum Master | SAFe | 2022
- Geared towards being a better project manager
- Certified Scrum Master | International Scrum Institute | 2021
- Certified Scrum Product Owner | International Scrum Institute | 2021
Certification
Project Management Institute-PMP
Safe Scrum Master
Safe Product Owner Product Manager
Safe Release Train Engineer
Timeline
Scrum Master/Agile Coach/Delivery Manager
FEI System
01.2022 - Current
Scrum Master / Business Analyst
Hadexx Solutions
08.2016 - 12.2021
Customer Experience Manager
Guaranty Trust Bank Plc
03.2009 - 07.2016
Master Of Business Administration - Finance, Human Resources
Coventry University
Bachelor of Arts -
University of Lagos
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