Riley Jester
Bel Air,Maryland
Summary
Recent marketing college graduate passionate about leveraging creative and up-to-date marketing knowledge to drive brand awareness and boost company sales. Strong problem-solving abilities, desire to learn, and exceptional communication skills contribute to team success and achieve positive results. Eager to take on new challenges and advance organizational objectives with unwavering dedication and enthusiasm.
Overview
6
6
years of professional experience
Work History
Bartender
Das Bierhalle
03.2023 - Current
- Demonstrate high level of product knowledge, providing customers with detailed descriptions of products and menu items
- Deliver excellent customer service to steady stream of customers, while building and maintaining positive and professional relationships
- Exceed sales goals by up-selling drinks, contributing to 20% increase in average check sizes
- Address and resolve customer complaints efficiently, ensuring positive experience for all patrons
Sales Intern
Chesapeake Plywood, LLC
01.2023 - 03.2023
- Maintain up-to-date knowledge on 100+ plywood products, promoting specific products to meet customer’s needs
- Assist in direct marketing by creating and analyzing e-blast of company’s terms and conditions; sent to over 3,000 customers
- Cold called 5+ potential customers per shift, providing pertinent information about products
- Responsible for administrative duties including answering phones, placing orders for customers, and sending quotes to potential customers
Bartender / Server
Black Eyed Suzie’s
10.2021 - 01.2023
- Provide exceptional service in fast-paced environment, handling up to 200 guests per shift
- Recommend menu items based on customer needs and wants while upselling for higher check average
- Operate POS systems for accurate order processing and cash handling
- Train and mentor new bartenders, improving team efficiency and service quality
- Establish rapport with patron by catering to requests and resolving service issues in timely manner
Server
TGI Friday’s
10.2018 - 10.2021
- Lead team of 5 people while maintaining 8-table section containing approximately 40-50 people
- Record food and drink orders and served customer requests to highest standards
- Involve in guest engagement using strong communication and active listening skills to ensure positive guest satisfaction
- Worked with POS system to place orders, manage bills, and handle complimentary items
Education
Bachelor of Science - Business Administration, Marketing
College of Business And Economics, Towson University
Towson05.2023
Skills
- Technology- Microsoft Office - Word, Excel, PowerPoint; R Studio; Canva
- Customer Service Excellence
- Interpersonal skills
- Multitask
- Cash Handling and POS Systems
- Conflict Resolution
- Team Collaboration
- Highly reliable
- Clear and effective communication
- Payment Processing
Timeline
Bartender
Das Bierhalle
03.2023 - Current
Sales Intern
Chesapeake Plywood, LLC
01.2023 - 03.2023
Bartender / Server
Black Eyed Suzie’s
10.2021 - 01.2023
Server
TGI Friday’s
10.2018 - 10.2021
Bachelor of Science - Business Administration, Marketing
College of Business And Economics, Towson University
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