Emilio Lopez
Fresno,CA
Summary
Welcoming Customer Service Cashier adept at greeting customers, counting money, collecting payments and handling customer complaints. Committed to ensuring each customer receives outstanding service by providing friendly and helpful support. Areas of expertise include cash handling and problem solving.
Overview
7
7
years of professional experience
Work History
Customer Service Cashier
Pacsun
Fresno, CA
10.2021 - Current
- Resolved customer complaints and maintained clean and tidy checkout area.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Customer Service Representative
Walmart
Fresno , CA
05.2018 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Responded proactively and positively to rapid change.
Customer Service Representative
BoxLunch
Fresno, CA
05.2021 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Recommended products to customers, thoroughly explaining details.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Customer Service Representative
Alorica
Fresno, California
03.2018 - 05.2018
- Provided primary customer support to internal and external customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Answered constant flow of customer calls with minimal wait times.
- Enhanced productivity levels by anticipating needs and delivering outstanding support.
- Resolved Billing and Payment issues over phone with 35-30+ customers daily
Child Care Provider
County Of Fresno
Fresno, California
12.2017 - 02.2018
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Offered top-notch care to 2 children at once, ranging in age from 1 to 3.
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
- Maintained effective schedule balance between rest periods, active play and instruction.
Customer Service Representative
Tuxedo World
Watsonville, CA
05.2013 - 05.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Leveraged sales expertise to promote products and capitalized on upsell opportunities.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Answered constant flow of customer calls with minimal wait times.
Education
High School Diploma -
Central High School East Campus
Fresno, CA06.2016
Skills
- Policies and Procedures
- Inventory Stocking
- Pricing and Markdowns
- Product Location
- Customer Transactions
- Problem Solving
- Cash Handling
- Cooperative Attitude
- Adaptable and Flexible
- Active Listening
- Creative Thinking
- Return and Exchange Processing
Timeline
Customer Service Cashier
Pacsun
10.2021 - Current
Customer Service Representative
BoxLunch
05.2021 - 08.2021
Customer Service Representative
Walmart
05.2018 - Current
Customer Service Representative
Alorica
03.2018 - 05.2018
Child Care Provider
County Of Fresno
12.2017 - 02.2018
Customer Service Representative
Tuxedo World
05.2013 - 05.2015
High School Diploma -
Central High School East Campus
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