Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Caleb Finigan

Longview,Texas

Summary

Professional network specialist prepared to excel in fast-paced environment. Extensive experience in managing and optimizing network performance coupled with proactive approach to problem-solving. Strong focus on team collaboration and reliability, adapting seamlessly to evolving challenges. Skilled in network monitoring, incident resolution, and maintaining high standards of service.

Overview

4
4
years of professional experience
1
1
Certification

Work History

NOC Engineer III

Conterra Networks
01.2025 - Current
  • Collaborate with vendors and architecture teams during new product deployments, ensuring seamless integration.
  • Designed and delivered an 8-week curriculum, training new hires on network operations, improving onboarding efficiency.
  • Provide ongoing education to support engineer career advancement, fostering professional growth.
  • Manage large-scale network outages, resolving major routing and SIP issues to minimize downtime.
  • Advise management on process improvements and emerging network challenges, driving operational efficiency.
  • Offer on-call support for outages and priority customer needs, ensuring rapid response.
  • Partner with sales engineers and vendor support to troubleshoot novel issues, improving service reliability.
  • Serve as an escalation point and mentor for junior engineers, promoting team development.
  • Work with architecture teams to address NOC challenges, optimizing network performance.
  • Act as a technical resource for Fortinet equipment and hosted services, ensuring robust solutions.
  • Troubleshoot issues within Ciena 6500 ROADM Networks (DWDM & CWDM), maintaining network integrity.
  • Contributed to the rollout of SOC-as-a-Service and managed firewall products, enhancing security offerings.

NOC Engineer II

Conterra Networks
06.2024 - 01.2025


  • Documented technical incidents and resolutions with meticulous detail, improving knowledge base accuracy.
  • Handled escalations from Engineer I and technician levels, resolving complex issues efficiently.


NOC Engineer I

Conterra Networks
09.2022 - 06.2024
  • Partnered with field operations and partner carriers to verify maintenance completions, minimizing disruptions.
  • Monitored network alarms during maintenance, proactively mitigating potential disruptions.
  • Delivered customer updates during outages and worked diligently to resolve issues, maintaining high customer satisfaction.
  • Resolved complex incidents, including packet loss, link flapping, and ring failures, ensuring network stability.
  • Documented technical resolutions to support long-term fault isolation, improving operational efficiency.
  • Coordinated with field operations for onsite troubleshooting and device replacements, ensuring minimal downtime.


NOC Technician I

Conterra Networks
08.2021 - 09.2022
  • Provided remote support to quickly resolve network issues, enhancing customer experience.
  • Assisted customers with VoIP problems, including re-provisioning phones and analyzing pcap captures.
  • Developed expertise in managing and troubleshooting Adtran and Ciena equipment, improving technical proficiency.
  • Offered basic support for internet connection issues, ensuring prompt resolution.

IT Support (Contract Position)

UT Health
07.2021 - 08.2021
  • Supported hospital staff with Epic software deployment and troubleshooting, ensuring smooth operations.

Education

High School Diploma -

Chapel Hill High School
Mount Pleasant
09-2020

Skills

  • SNMP: Skilled with NET-SNMP, NET-UTILS, and vendor MIB integration

  • Fortinet

  • MPLS: Proficient in troubleshooting EVPN and VPLS issues on IOS-XR systems

  • Fortinet SDWAN

  • Python Scripting

  • Ansible

  • Cisco pyATS

  • CI/CD

  • Grafana

  • IP networking

  • VoIP systems

  • Firewall management

  • Linux administration

  • Network operations monitoring

  • VPN administration

  • Team Training

  • Scripting languages

  • Service level agreements

  • Network troubleshooting

Accomplishments

    Conterra Networks Q224 CRO Award Winner

Certification

  • MEF-CECP (Metro Ethernet Certified Professional), MEF, May 10, 2025 (Expires: May 10, 2028).
  • Fortinet Certified Associate Cybersecurity, Fortinet, February 16, 2025 (Expires: February 16, 2027).

Timeline

NOC Engineer III

Conterra Networks
01.2025 - Current

NOC Engineer II

Conterra Networks
06.2024 - 01.2025

NOC Engineer I

Conterra Networks
09.2022 - 06.2024

NOC Technician I

Conterra Networks
08.2021 - 09.2022

IT Support (Contract Position)

UT Health
07.2021 - 08.2021

High School Diploma -

Chapel Hill High School

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