J'La Maloy
Longview,Texas
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
4
4
years of professional experience
Work History
Warehouse Packer
Gap Inc., Gap Factory
06.2022 - Current
- Operated packaging machinery to efficiently pack products for distribution. 1,000+ Orders a day
- Ensured accuracy in order fulfillment by verifying item counts and quality standards.
- Trained new team members on packing procedures and safety protocols.
- Collaborated with inventory management to maintain optimal stock levels.
Assistant Manager
Citi Trends
01.2022 - 06.2022
- Assisted in managing daily store operations to enhance customer experience and drive sales performance.
- Coordinated inventory management processes, ensuring optimal stock levels and minimizing discrepancies.
- Implemented visual merchandising techniques to maintain appealing store displays, enhancing product visibility.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
Retail Sales Associate
Burlington
08.2021 - 01.2022
- Trained new associates on operational protocols and customer service best practices.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Education
Bachelor of Science - Nursing
University of Texas At Tyler
Tyler, TX05-2028
Associate of Applied Science - Kinesiology
Tyler Junior College
Tyler, TX12-2022
Skills
- Patient Care & Safety HIPAA Compliance Infection Control
- Knowledge of Human Anatomy, Physiology & Movement Science
- Strong Verbal & Written Communication
- Active Listening & Conflict Resolution
- Customer Service & Client Relations
- Team Collaboration & Multidisciplinary Coordination
- Data Entry & Records Management Microsoft Office Suite (Word, Excel, Outlook)
- Time Management & Prioritization Under Pressure
- Adaptability & Quick Learning in Fast-Paced Environments
- Problem Solving & Attention to Detail
- BLS & CPR Certified
- Fitness Assessment & Exercise Program Design
Timeline
Warehouse Packer
Gap Inc., Gap Factory
06.2022 - Current
Assistant Manager
Citi Trends
01.2022 - 06.2022
Retail Sales Associate
Burlington
08.2021 - 01.2022
Bachelor of Science - Nursing
University of Texas At Tyler
Associate of Applied Science - Kinesiology
Tyler Junior College
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