Catherine Ferreira
Junction City,KS
Summary
Professional server, bartender, and trainer with exceptional customer service skills. Adapts easily to change and fast-paced environments, when needing to learn and become proficient in new skills or completing tasks in a timely manner.
Overview
4
4
years of professional experience
Work History
Server/Bartender
The Cove Bar and Grill
Milford, KS
04.2025 - Current
- Mixed cocktails and prepared bar drinks in a fast-paced restaurant and bar service.
- Greeted guests with friendliness and professionalism.
- Delivered excel provided customer service to all customers.
- Remained calm and poised during busy periods, promoting great customer service.
- Delivered menu recommendations and answered guest questions.
- Manages multiple tasks simultaneously during busy shifts.
- Ensured guest satisfaction by attentively addressing all order details.
- Operates a POS system efficiently to process transactions.
- Handles cash transactions accurately and securely.
- Maintains professionalism under any circumstances.
- Ensures proper sanitation of bar area, glassware, utensils and equipment.
Server Trainer/ Restaurant Server
Olive Garden
Topeka, KS
05.2022 - 01.2024
- Provided excellent and professional service to guests.
- Greeted guests and presented menu selections in a professional restaurant setting.
- Utilized POS system for processing transactions efficiently.
- Implemented onboarding programs for new servers to improve service quality.
- Monitored new hire progress during training sessions, using POS and payments.
- Executed opening tasks to prepare restaurant for service. and closing duties.
- Introduced ideas to ensure a comfortable environment for both staff and customers.
- Provided ideas and support to ensure successful training.
Education
High School Diploma -
Junction City High School
Junction City, KS05-2021
Skills
- Cocktail preparation
- Menu expertise
- POS operation
- Cash handling
- Bar sanitation
- Customer service
- Staff training
- Attention to detail
- Time management
- Problem solving
- Customer engagement
- Customer needs analysis
Timeline
Server/Bartender
The Cove Bar and Grill
04.2025 - Current
Server Trainer/ Restaurant Server
Olive Garden
05.2022 - 01.2024
High School Diploma -
Junction City High School