Bethany Smith
Copiague,NY
Summary
Experienced Server and Bartender skilled in customer engagement, cocktail preparation, and responsible alcohol service. Over 4 years in high-volume dining environments, delivering exceptional service and ensuring compliance with health and safety standards. Focused on creating welcoming atmospheres and anticipating guest needs to elevate dining experiences.
Overview
8
8
years of professional experience
Work History
Server/Bartender
The Cheescake Factory
Huntington , NY
09.2018 - Current
- Greeted and seated guests in a welcoming manner.
- Provided detailed menu information and answered guest inquiries.
- Took food and beverage orders accurately and efficiently.
- Trained new servers on restaurant procedures and service standards, ensuring consistent service quality.
- Delivered exceptional service to high volume of daily customers, enhancing overall dining experience.
- Operated POS terminals to input orders, split bills, and calculate totals.
- Greeted customers, answered inquiries, and recommended specials, contributing to increased sales.
- Followed health safety guidelines when preparing and serving food products.
- Inspected food items to ensure quality before serving to customers.
- Prepared drinks according to standard recipes.
Bartender
Tap Room
Huntington, NY
10.2024 - 03.2025
- Prepared a variety of cocktails and beverages for customers.
- Managed cash register, ensuring accurate and efficient processing of customer transactions.
- Maintained cleanliness and organization of the bar area.
- Provided excellent customer service to enhance guest experience.
- Stocked and replenished bar supplies during shifts.
- Engaged with customers, fostering a welcoming atmosphere that enhanced overall guest experience.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system, facilitating smooth transactions and providing accurate change.
Bartender/Server
The Shed
Huntington, NY
11.2020 - 08.2024
- Maintained cleanliness and organization of the bar area throughout shifts.
- Performed opening and closing duties including restocking supplies.
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Ensured proper sanitation of bar area, glassware, utensils, and equipment.
- Poured wine, beer, and cocktails for patrons.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained knowledge of bar and menu options to prepare drinks and make food recommendations.
- Monitored guests' alcohol consumption levels to prevent over-intoxication or underage drinking.
- Managed bar area, cocktail design and menu and handled inventory, regulation compliance, and customer relationships.
- Checked identification cards for proof of age prior to serving alcoholic beverages.
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests.
- Provided drink suggestions to customers based on their preferences.
- Recommended food and drinks to patrons based on preference, pairings, and special promotions.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Effectively multitasked within a fast-paced environment.
- Made friendly conversation with customers to provide enjoyable bar experience.
- Remained calm and poised during busy periods, promoting great customer service to guests.
Education
Bachelor of Arts - Music Therapy
Molloy University
Rockville Center 06-2023
Skills
- Cocktail preparation
- Bar service preparation
- Classic cocktails
- POS operation
- Cash handling
- Beverage inventory
- Sanitation compliance
- Alcohol service compliance
- Upselling strategies
- Customer engagement
- Dining room management
- Guest needs anticipation
- Bar equipment use
- Bar restocking
- Menu knowledge
- Performance improvement
- Relationship management
- Problem solving
- Effective communication
- Service-oriented mindset
- Highly reliable
Timeline
Bartender
Tap Room
10.2024 - 03.2025
Bartender/Server
The Shed
11.2020 - 08.2024
Server/Bartender
The Cheescake Factory
09.2018 - Current
Bachelor of Arts - Music Therapy
Molloy University