Camillia Gould Gould
Cedar Rapids
Summary
Results-driven professional with 5+ years of experience in operations, planning, and customer engagement across healthcare, finance, and supply chain environments. Skilled in workflow optimization, stakeholder collaboration, and leveraging analytical tools to improve efficiency and drive measurable results. Known for strong organizational skills, problem-solving aptitude, and the ability to build and sustain strategic relationships. Currently serving as a Service Parts Supply Management Planner at John Deere, ensuring on-time delivery performance and process improvements in a fast-paced logistics environment.
Overview
11
11
years of professional experience
Work History
Service Parts Supply Management Planner
John Deere
05.2025 - Current
- Manage service parts delivery using SPERT, ZMDelinq, and Lights (SAP) to ensure on-time availability.
- Monitor supply chain performance metrics, including FILL rate, On-Time Delivery, FLASH/Backorder Cycle Time, and Past Due orders.
- Partner with suppliers, buyers, and forecast analysts to resolve shortages and supply disruptions.
- Coordinate with internal stakeholders across multiple Waterloo sites to maintain service excellence.
- Support continuous process improvements to enhance planning efficiency and supply reliability.
Treatment Coordinator
Eastern Iowa Oral Surgery
07.2023 - 05.2025
- Educated patients on treatment plans, insurance benefits, and financial options, ensuring informed decision-making.
- Determined eligibility and prepared accurate payment estimates to streamline financial arrangements.
- Managed patient objections and facilitated payment collection to ensure timely revenue.
- Processed insurance payments and refunds while maintaining compliance with organizational policies.
Billing/Collections Agent
Divvy Dose Pharmacy
03.2021 - 07.2023
- Designed and implemented debt collection strategies, reducing outstanding accounts.
- Negotiated payment plans, monitored accounts, and ensured compliance with customer policies.
- Conducted investigations to resolve discrepancies and supported departmental audits with regular reporting.
Client Relationship Consultant
US BANK
08.2018 - 02.2021
- Built trust-based client relationships by providing tailored financial solutions.
- Originated and closed consumer loans, opened new accounts, and supported branch operations.
- Educated customers on loan and deposit products, driving growth in service adoption.
Cosmetic Counter Manager
Von Maur
01.2015 - 05.2018
- Directed sales, customer engagement, and marketing initiatives to boost brand visibility.
- Recruited, trained, and managed staff to deliver outstanding service and meet performance goals.
- Analyzed sales performance across multiple timeframes to adjust strategies and meet KPIs.
Education
Bachelor of Science - Business Administration And Management
Upper Iowa University
Fayette, IA05-2025
Associate of Science - Business Administration
Kirkwood Community College
01-2023
Skills
- Supply Chain & Logistics Planning (SPERT, ZMDelinq, SAP/Lights)
- Microsoft Excel & Microsoft Office Suite (Advanced proficiency)
- Workflow Streamlining & Process Improvements
- Stakeholder Collaboration & Vendor Relations
- Performance Metrics Management (FILL rate, OTD, Backorder Cycle Time)
- Customer Engagement & Relationship Building
- Reporting, Documentation & Data Analysis
- Time Management & Organizational Efficiency
Timeline
Service Parts Supply Management Planner
John Deere
05.2025 - Current
Treatment Coordinator
Eastern Iowa Oral Surgery
07.2023 - 05.2025
Billing/Collections Agent
Divvy Dose Pharmacy
03.2021 - 07.2023
Client Relationship Consultant
US BANK
08.2018 - 02.2021
Cosmetic Counter Manager
Von Maur
01.2015 - 05.2018
Bachelor of Science - Business Administration And Management
Upper Iowa University
Associate of Science - Business Administration
Kirkwood Community College
Similar Profiles
Jacob SchneiderJacob Schneider
Maintenance Mechanic at John Deere Horicon WorksMaintenance Mechanic at John Deere Horicon Works
Robert BarberRobert Barber
Picker at John DeerePicker at John Deere
Jenna GruneichJenna Gruneich
Gold Key Tour Coordinator: at Volt for John DeereGold Key Tour Coordinator: at Volt for John Deere
Erin HoganErin Hogan
Program Manager, Electrification & Charging at John Deere Power SystemsProgram Manager, Electrification & Charging at John Deere Power Systems
Lena EalyLena Ealy
Barista at Scooters Coffee CompanyBarista at Scooters Coffee Company