C. Gage Simpson
Middletown,OH
Summary
I am an organized and dependable individual successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled in working under pressure and adaptable when presented with new situations and challenges in a work environment to obtain desired success. Interested in expanding my experience into the sales environment that offers opportunities for growth.
Overview
9
9
years of professional experience
Work History
Area Sales Coordinator
Rookwood Hotel Partners
Norwood , OH
01.2024 - Current
- Coordinated activities between sales representatives and other departments within the organization.
- Prepared written Banquet Event Orders and quotes for staff and guests to ensure successful events on the property.
- Ensured compliance of all regional sales operations with company policies and procedures.
- Contacted and engaged with business decision-makers to build relationships, secure new accounts, and cultivate professional relationships to drive long-term business development.
- Conducted regular meetings with sales staff to discuss performance, goals, and objectives.
- Analyzed customer feedback surveys to inform product development decisions.
- Monitored competitor activity in assigned region and reported findings to upper management.
Hotel Front Desk Attendant
Rookwood Hotel Partners
Norwood, OH
05.2021 - 12.2023
- Assisted management team with supervising front desk and guest services of hotel. Frequently worked independently to manage operations.
- Welcomed up to 60 customer guests daily. Confirmed reservations and identification. Extended professionalism and courtesy to all guests at all times.
- Collaborated with team members to handle guest requirements from check-in to check-out.
- Strove to continually improve guest satisfaction by taking a proactive approach when dealing with guest concerns, resulting in guest appreciation feedback cards of praise.
- Monitored reservations to track incoming parties and special events.
- Updated records for each reservation according to changes in availability or booking status.
- Handled payment processing and provided customers with receipts and proper bills and change.
Internship
Great Wolf Lodge Resort
Mason, OH
06.2022 - 08.2022
- Completed research, compiled data, updated spreadsheets, and produced timely reports of daily performance.
- Analyzed problems and worked with teams to develop innovative solutions.
- Completed group term project of cost/benefit analysis to install cashless payment systems throughout lodges. Presented findings to Senior Business Leaders and Executives.
- Rotated through key job functions to gain exposure and learning of disciplines across the Great Wolf brand. Trained on upselling strategies of different job functions.
Hotel Remodeling
Rookwood Hotel Partners
Norwood, OH
05.2020 - 08.2020
- Worked with employees to complete remodeling projects on time.
- Completed jobs independently based on management direction.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Proved successful working within tight deadlines and fast-paced atmosphere.
Restaurant Team Member
Cunningham Restaurant Group
West Chester, OH
03.2016 - 01.2020
- I began as a host, was promoted to busser, and then moved on to be a restaurant server throughout my employment.
- Trained new employees by demonstrating tasks and coaching them during daily activities.
- Explained menu items and suggested appropriate options for food allergy concerns while noting special requests, and followed up with the kitchen to confirm delivery.
- Greeted customers, answered questions and recommended specials to increase profits.
- Performed opening side work duties including setting up dining area for guests arrival.
Education
Bachelor of Arts - History
Miami University
Oxford, OH05-2023
Skills
- Software proficiency in Microsoft Excel, Word, and PowerPoint
- Problem-solving skills, research
- Critical thinking
- Organization and time management
- Dependable and responsible
- Attention to detail
- Cross-sell and up-sell experience
- Team collaboration
- Decision-making
- Client relationship management
Timeline
Area Sales Coordinator
Rookwood Hotel Partners
01.2024 - Current
Internship
Great Wolf Lodge Resort
06.2022 - 08.2022
Hotel Front Desk Attendant
Rookwood Hotel Partners
05.2021 - 12.2023
Hotel Remodeling
Rookwood Hotel Partners
05.2020 - 08.2020
Restaurant Team Member
Cunningham Restaurant Group
03.2016 - 01.2020
Bachelor of Arts - History
Miami University
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