Open To Work
John Irvine
Turvey,Bedfordshire
Work Preference
Summary
Hospitality professional with extensive experience in managing room inventory and negotiating contracts to optimize revenue. Skilled in training teams to elevate service standards across multiple properties. Demonstrated ability to analyze market trends and implement strategic initiatives that enhance guest satisfaction. Committed to driving revenue growth and improving customer experiences.
Overview
13
13
years of professional experience
Work History
Area Sales Coordinator
HCW Management Consultants
Phoenix, AZ
05.2025 - 07.2025
- Collaborated with Marriott, Hilton, and Hyatt properties to efficiently manage room inventory and respond to inquiries, ensuring optimal occupancy rates.
- Assisted in the negotiation of room blocks and meeting spaces, significantly contributing to revenue growth.
- Coordinated and led training sessions enhancing sales and operations staff knowledge and performance,
- Streamlined communication between departments, improving guest experience and service.
Guest Service Team Leader
Springhill Suites By Marriott
Tempe, AZ
04.2023 - 05.2025
- Coordinated communication between departments to enhance guest experiences.
- Trained new employees on customer service standards and hotel procedures.
- Performed administrative tasks such as filing paperwork, preparing reports or updating databases when needed.
- Resolved customer complaints promptly and efficiently while maintaining a professional demeanor at all times.
Guest Service Expert
North Central Group Hospitality
Chandler, AZ
04.2021 - 04.2023
- Maintain financial accounts, resolve product or service problems by clarifying patron’s needs and selecting the best possible solution to maintain guest satisfaction
- Prepare service reports by collecting guest information
- Possess the ability to maintain skills of quick thinking, responding under pressure and maintain production levels during periods of high business volume including service requests, incoming phone calls, servicing incoming and inhouse guest needs
- Ability to be a team player and go the extra mile for teammates and guests
- Adhere to Hilton policies as well as state and federal guidelines for guest privacy, credit card information and rules and regulations to OSHA, ADA, Equal Employment and safety standards and requirements.
Guest Service Supervisor
Delta Hotels By Marriott
Mesa, AZ
03.2020 - 04.2021
- Negotiated rates with corporate entities related to extended stay contracts.
- Evaluated current and planned occupancy levels, seasonal trends and upcoming special events to help manager determine room pricing and availability.
- Reviewed guest satisfaction surveys and implemented necessary changes to provide higher level of service.
Recreation/Activity Expert & Guest Service Agent
Marriott International, Inc.
Phoenix, AZ
02.2018 - 03.2020
- Managed facility maintenance to provide clean and safe environments for participants.
- Coordinated with other departments to develop special events and programs.
- Planned, developed and implemented a variety of recreational activities to meet the needs of the resort and seasonal trends.
Education
Bachelor of Science - Parks and Recreation Management
Northern Arizona University
Flagstaff, Arizona08-2023
Associate of Arts - Hotel, Motel, And Restaurant Management
Maricopa Community Colleges - Scottsdale Community College
Scottsdale, AZ05-2020
Skills
- Salesforce software
- Inventory management
- Financial/billing management
- Event Planning
- Team Leadership
- Customer Service Excellence
- Strategic Planning
- Hospitality Management Software
- Sales coordination
- Time management
Timeline
Area Sales Coordinator
HCW Management Consultants
05.2025 - 07.2025
Guest Service Team Leader
Springhill Suites By Marriott
04.2023 - 05.2025
Guest Service Expert
North Central Group Hospitality
04.2021 - 04.2023
Guest Service Supervisor
Delta Hotels By Marriott
03.2020 - 04.2021
Recreation/Activity Expert & Guest Service Agent
Marriott International, Inc.
02.2018 - 03.2020
Bachelor of Science - Parks and Recreation Management
Northern Arizona University
Associate of Arts - Hotel, Motel, And Restaurant Management
Maricopa Community Colleges - Scottsdale Community College