Caroline White
Chester,CT
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Vet Technician
Chester Vet Clinic
08.2022 - Current
- Performed radiograph testing to assist doctors in making informed diagnoses and determining best treatment plans.
- Maintained clean and sanitary conditions within the clinic by following strict sanitation protocols and guidelines.
- Managed appointment scheduling effectively to accommodate urgent cases while maintaining daily workflow balance within the clinic setting.
- Efficiently performed lab work, including blood draws, urinalysis, and fecal examinations for accurate diagnoses.
- Supported veterinarians with diagnostic tests to facilitate timely detection of health issues in patients.
- Administer medications, vaccines and treatments as instructed by veterinarian.
- Contributed to team collaboration through effective communication and cooperation with colleagues.
- Recorded symptoms and documented medical observations to inform treatment decisions.
- Developed strong relationships with clients through excellent customer service skills and genuine compassion for their pets'' needs.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives and injectable or inhalant anesthetics.
- Administered routine, post-operative and daily treatments to animals under direction and supervision of veterinarian.
- Restocked surgical and office supplies to keep all necessary materials easily accessible.
- Assisted veterinarians with radiographs and ultrasounds.
- Monitored vital signs of animals during surgical procedures and provided postoperative care.
- Restrained animals to protect veterinarians from potential harm.
Dog Walker
We Let The Dogs Out
03.2021 - 08.2022
- Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
- Followed pet care instructions for dietary needs and medication regimens.
- Developed personalized walking routes for each pet to maximize enjoyment and cater to individual preferences.
- Led dogs away from hazards, obstacles, and other animals to protect safety.
- Monitored animals for behavioral problems and signs of health issues.
- Made owners comfortable with care by following instructions and meeting dog needs.
- Maximized efficiency by utilizing GPS technology for accurate route planning and tracking walk durations.
- Kept records of all activities to keep owners fully informed on pet exercise and training progress.
- Built trust with clients by consistently maintaining clear communication regarding their pets'' needs and progress.
- Safeguarded client homes while picking up or dropping off pets, ensuring doors were locked upon departure.
- Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
- Provided dog with water for adequate hydration on longer walks.
- Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Delivered peace of mind for clients by providing regular updates and photos of their pets during walks.
Dog Caretaker
Mrs.Tinty
06.2019 - 03.2020
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Coordinated grooming appointments as needed, contributing to improved appearance and hygiene of pets under care.
- Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Prepared food and water following instructions from pet owners.
- Enhanced dog owners'' satisfaction by providing attentive care and maintaining a clean environment for their pets.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Exercised animals regularly with walks and rigorous play activities.
- Worked effectively in fast-paced environments.
Sales Associate
Justice Clothing Store
03.2019 - 09.2019
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Barn Manager
Oak Field Farm
06.2018 - 07.2019
- Oversaw training programs for both horses and riders, ensuring consistent progress towards goals.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Managed daily barn operations, ensuring efficient workflow and optimal use of resources.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Collaborated with trainers in designing individualized exercise programs tailored to each horse''s specific needs.
- Preserved property by mowing, plowing and moving hay to proper storage locations.
- Scheduled veterinary appointments for vaccinations and other wellness needs to maintain up-to-date records on horse immunizations.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
Education
Associate of Science - Biology
Middlesex Community College - Middletown
Middletown, CT07.2026
High School Diploma -
Middletown High School
Middletown, CT07.2020
Skills
- Medical record-keeping
- Appointment Scheduling
- Software Installation
- Technical Support
- Performance Testing
- Issue Troubleshooting
- Veterinary office administration
- Vital signs
- Lab operations
- Instrument pack sterilization
- Avimark
- Proficiency in Microsoft Office Suite
Certification
- First Aid/CPR Certified
- Animal First Aid/ CPR Certified
Timeline
Vet Technician
Chester Vet Clinic
08.2022 - Current
Dog Walker
We Let The Dogs Out
03.2021 - 08.2022
Dog Caretaker
Mrs.Tinty
06.2019 - 03.2020
Sales Associate
Justice Clothing Store
03.2019 - 09.2019
Barn Manager
Oak Field Farm
06.2018 - 07.2019
Associate of Science - Biology
Middlesex Community College - Middletown
High School Diploma -
Middletown High School
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