Cha Lee
Fresno,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Level 1 Technician/Scheduler/Provisioner
UnWired Broadband
07.2021 - 10.2023
- Collaborated with cross-functional teams to troubleshoot and resolve technical issues, improving customer satisfaction
- Trained end-users on proper equipment usage and basic troubleshooting techniques
- Picked up and resolved tickets through a ticket system (Sales Force)
- Scheduled service appointments and distributed daily schedules to field installers
- Managed projects and installations, fostering positive customer relationships
- Addressed customer concerns and collaborated with departments to prevent issues
- Troubleshot hardware, software, and network related issues for customers
- Documented support cases and resolutions in the company's ticketing system
- Provided excellent customer service by providing answers for customer
- Set up and installed in-house equipment such as printers, switches, and computers.
Education
IT Networking
Fresno City College
Skills
- Hardware and Software Troubleshooting
- Network Configuration (TCP/IP, DNS, DHCP)
- Technical Support (Phone, Email, Remote)
- Customer Service and Communication
- Documentation and Ticketing Systems
- Problem Solving and Critical Thinking
- Team Collaboration
- Time Management and Prioritization
Timeline
Level 1 Technician/Scheduler/Provisioner
UnWired Broadband
07.2021 - 10.2023
IT Networking
Fresno City College
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