Steve Carbajal
Lomita
Summary
Enthusiastic Technician proudly offering over 34 years of experience in upgrading systems, installing network components and providing informal software demonstrations. Hard working employee with knowledge in voicemail account setup. Skilled in task prioritization, exemplary customer service and troubleshooting.
Overview
30
30
years of professional experience
Work History
Level 1 Telephone Technician
Frontier Communications
Long Beach, CA
10.1995 - Current
- Adds, moves and changes for Cisco Call Manager and Cisco Unity
- Maintenance to Cisco switches
- Performed functionality testing on various systems and applications to confirm suspected faults and malfunctions.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Applied corrective hardware solutions as problems arose and provided end-user training to enhance operations.
- Diagnosed and determined system issues to route for repair.
- Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.
- Served as network administrator by creating accounts and managing permissions for users.
- Supported users with fax machines, printers and other output devices to facilitate local connectivity requirements.
- Followed detailed drawings or diagrams to correctly cable server rack.
- Analyzed workflows and procedures to recommend operational support tools and technologies.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Detected and corrected error messages within software and hardware reporting systems.
- Disassembled computer systems to troubleshoot and resolve hardware issues.
Education
Computer Installation And Repair Technology
Nortel Systems
La Palma, CA2000
High School Diploma -
Carson High School
Carson, CA1982
Skills
- Technical Analysis
- Troubleshooting and Diagnostics
- Cable Pulling
- Attention to Detail
- Issue Diagnosis and Resolution
- Installation Management
- System Backup
- Hardware Configuration
- Valid Driver's License
- System Testing
- Verbal and Written Communication
- Preventive Maintenance
- Software Applications
- Server Installations
- Telephone Etiquette
- Network Operating Systems
- Disaster Recovery
- User Training
- Problem Replication
- Application Software Testing
- Installation and Repair
- System Upgrades
- Programming
- Issue Tracking
- Hardware Installation
- Computer Troubleshooting
- Network Administration
- Inventory Management
- Work Integrity
Timeline
Level 1 Telephone Technician
Frontier Communications
10.1995 - Current
Computer Installation And Repair Technology
Nortel Systems
High School Diploma -
Carson High School
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