CHABELI SANCHEZ
MEDLEY,USA
Summary
Skilled Referral Coordinator with a track record of enhancing patient referral processes at UM Hospital and Tu Salud Medical Centers. Spearheaded accurate ICD-10 and CPT coding, and excelled in customer service, significantly improving patient experience. Demonstrated exceptional communication skills and meticulous attention to detail, thriving under pressure and contributing to team success.
Overview
8
8
years of professional experience
Work History
Registered Nurse
University of Miami Hospital
Miami
07.2024 - Current
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Assessed, planned, implemented, and evaluated nursing care for assigned patients.
- Demonstrated knowledge of current trends in nursing practices by attending continuing education classes or seminars.
- Ensured compliance with standards of professional practice as well as state and federal regulations related to health care delivery services.
Referral Coordinator
Tu Salud Medical Centers
Miami Gardens
01.2021 - 08.2023
- Obtained and managed patient referrals, ensuring timely and accurate processing
- Utilized knowledge of ICD-10 and CPT codes to facilitate proper documentation and billing procedures
- Collaborated with healthcare providers to coordinate and schedule patient appointments
- Assisted and educated patients by answering questions regarding the referral and authorization process.
Front Desk and Customer Service Representative
Galenos Medical Centers
Hialeah
02.2020 - 01.2021
- Greeted and assisted patients, addressing their inquiries and concerns
- Scheduled appointments and maintained patient records
- Handled billing inquiries and insurance verification, and provided good customer service.
Manager
All Uniform Wear
Hialeah
03.2018 - 01.2020
- Provided excellent customer service, assisting customers in finding products and processing transactions
- Managed inventory and restocked merchandise as needed
- Handled customer inquiries and resolved complaints
- Orientated and trained employees, encouraging confidence and helping individuals adapt faster to job roles.
Customer Service Representative
Target
Hialeah
01.2017 - 03.2018
- Assisted customers in a fast-paced retail environment, providing product information and addressing concerns
- Operated cash registers and handled financial transactions accurately
- Maintained cleanliness and organization of the assigned work area.
Education
ASSOCIATE OF SCIENCE - NURSING
Florida National University-Main Campus
04-2024
Skills
- Customer service
- Problem solving
- Time management
- Medication administration
- Patient assessment
- Interpersonal skills
- Attention to detail
- Documentation
- Teamwork
- Pressure management
- Effective communication
References
- Alberto Gomez, Manager, 7863397824
- Elda Breton, Direct Supervisor, 3054693380
Languages
- Spanish, Native
- English, Native
Timeline
Registered Nurse
University of Miami Hospital
07.2024 - Current
Referral Coordinator
Tu Salud Medical Centers
01.2021 - 08.2023
Front Desk and Customer Service Representative
Galenos Medical Centers
02.2020 - 01.2021
Manager
All Uniform Wear
03.2018 - 01.2020
Customer Service Representative
Target
01.2017 - 03.2018
ASSOCIATE OF SCIENCE - NURSING
Florida National University-Main Campus
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