Chabely De Jesus
Mount Vernon,NY
Summary
Hardworking and reliable Items Processing Analyst with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
4
4
years of professional experience
Work History
Items Processing Analyst
Apple Bank
Scarsdale, NY
12.2022 - Current
- Assist with the review and disposition of daily exception processing items, namely overdrawn accounts, non-post items, and special referrals.
- Perform review and process digital check images of remote deposits from the ATM channel.
- Prepare daily reports for branch management review using Microsoft Office Suite applications.
- Collaborate with other departments to ensure smooth operation of all processes related to processing tasks.
- Submit and receive daily transactions to and from the Federal Reserve & Chase.
- Process Fed & Chase adjustments in adherence to established regulatory requirements.
- Attend Clearing House Webinars in order to strengthen knowledge in daily functions.
Concierge Banker
Citibank, NA
Westport, CT
11.2021 - 12.2022
- Welcomed customers and offered pleasant service during entire transaction.
- Assisted customers with processing transactions, such as deposits, withdrawals, or payments, resolving complaints or account discrepancies, and answering questions.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Opened new accounts and served existing customers based on individual financial needs.
Call Center Representative
Citibank, NA
, CT
12.2020 - 11.2021
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Assessed customer account information to determine current issues and potential solutions.
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Educated customers on special pricing opportunities and company offerings.
- Created RSM Investigations.
- Card Maintenances, Disputes, Account Issues.
Bank Teller
Citibank, NA
Thornwood, NY
12.2019 - 12.2020
- Interact with client's in person, over the phone, and/or via email.
- Handled financial transactions such as deposits, withdrawals, cashing checks, generating official checks, processing loan/line of credit payments, etc.
- Met or exceeded sales goals by promoting bank products and services in customer interactions.
- Reconciled cash and checks against computer records at end of shift.
Education
Completed 67 Credits Towards A AS - Accounting
SUNY Westchester Community College
Valhalla01-2019
High School Diploma -
Sleepy Hollow High School
06.2016
Skills
- Customer Service Expertise
- Excellent Communication Skills
- Conflict Resolution
- Cash Handling
- MS Office Proficient
- Bilingual in English & Spanish
- Teamwork and Collaboration
- Multitasking
Timeline
Items Processing Analyst
Apple Bank
12.2022 - Current
Concierge Banker
Citibank, NA
11.2021 - 12.2022
Call Center Representative
Citibank, NA
12.2020 - 11.2021
Bank Teller
Citibank, NA
12.2019 - 12.2020
Completed 67 Credits Towards A AS - Accounting
SUNY Westchester Community College
High School Diploma -
Sleepy Hollow High School
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