Summary
Overview
Work History
Education
Skills
Work Availability
Quote
Timeline
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Chacacon Walton Okeaya Inneh

Rialto,CA

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

8
8
years of professional experience

Work History

Customer Service Representative

Mathis Home
09.2021 - 05.2023
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Streamlined call center processes for improved efficiency and reduced wait times.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.

Night Shift Manager

Four Brothers Liquor
01.2019 - 08.2021
  • Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.

Human Resources Assistant

Sysco
03.2019 - 09.2020
  • Improved employee satisfaction by developing and implementing new HR policies and procedures.
  • Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
  • Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
  • Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
  • Provided support to managers in the execution of performance reviews, fostering a culture of continuous improvement.
  • Supported company growth by assisting in the recruitment and selection process for top talent candidates.
  • Managed time-off requests efficiently, minimizing disruptions in workflow while respecting employees'' personal needs.
  • Participated in regular HR audits, ensuring accuracy of employee documentation and adherence to legal requirements.

CEO

Extraordinary Vision Solutions Inc
01.2015 - 09.2019
  • Managed annual marketing budget, ensuring cost-effective allocation of resources for maximum impact.
  • Directed trade show participation, maximizing exposure for company products and services.
  • Mentored junior team members, fostering professional development within the organization.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Achieved timely financial reporting through diligent preparation and analysis of monthly, quarterly, and annual reports.
  • Ensured compliance with tax regulations by preparing accurate federal, state, and local tax filings on time.
  • Managed multiple social media platforms, ensuring a consistent brand voice and message.
  • Ensured timely payment of employee wages with meticulous attention to detail and strict adherence to deadlines.

Education

Certified - Medical Assisting

UEI College-Ontario, CA
Ontario, CA
02.2010

Skills

  • Information Security
  • File Maintenance
  • Complaint Resolution
  • Data Entry
  • Word Processing
  • Report Preparation
  • Administrative Support
  • Document Scanning
  • Telephone Reception
  • Meeting Coordination
  • Human Resource
  • Schedule and Calendar Management
  • Staff Training
  • Senior Leadership Support
  • Microsoft PowerPoint
  • Microsoft Word

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Timeline

Customer Service Representative

Mathis Home
09.2021 - 05.2023

Human Resources Assistant

Sysco
03.2019 - 09.2020

Night Shift Manager

Four Brothers Liquor
01.2019 - 08.2021

CEO

Extraordinary Vision Solutions Inc
01.2015 - 09.2019

Certified - Medical Assisting

UEI College-Ontario, CA

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Chacacon Walton Okeaya Inneh