Summary
Overview
Work History
Education
Skills
Timeline
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Chacara Williams

Crossett,AR

Summary

Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures.

Overview

11
11
years of professional experience

Work History

CNA

Nightinggale Home Support & Care
06.2022 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.

CNA

Stonegate Villa Health And Rehabilitation
03.2016 - Current
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.

Quality Assurance Analyst

C3 Customer Contact Channels
11.2021 - 09.2022
  • Supported company in maintaining work environment focused on quality, communication, collaboration, integration and teamwork.
  • Created and achieved product quality objectives and met product specifications.
  • Fixed identified issues to increase productivity and boost workflows.
  • Monitored process checks for proper completion and correct frequency.
  • Maintained knowledge of regulatory requirements from accrediting bodies and federal, state and local requirements.
  • Wrote, edited and updated project manuals and technical documentation used by quality assurance team.

Customer Service Representative

C3 Customer Contact Channels
08.2020 - 11.2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Recommended products to customers, thoroughly explaining details.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Security Guard

Securitas Security
03.2014 - 01.2016
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
  • Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
  • Oversaw entry and exit of up to [Number] employees and visitors daily.

Education

High School Diploma -

Crossett High School
Crossett
05.2005

Skills

  • CNA Certification

Timeline

CNA

Nightinggale Home Support & Care
06.2022 - Current

Quality Assurance Analyst

C3 Customer Contact Channels
11.2021 - 09.2022

Customer Service Representative

C3 Customer Contact Channels
08.2020 - 11.2021

CNA

Stonegate Villa Health And Rehabilitation
03.2016 - Current

Security Guard

Securitas Security
03.2014 - 01.2016

High School Diploma -

Crossett High School

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Chacara Williams