Chace Franks
Denver,CO
Summary
Experienced Shift Lead with proven background in managing team operations, improving productivity, and ensuring customer satisfaction. Strengths include strong leadership skills, ability to multitask and adapt quickly to changing situations. Previous roles demonstrate impact in fostering cohesive teams, implementing process improvements and maintaining high standards of service.
Overview
5
5
years of professional experience
Work History
Supervisor
Freddys Frozen Custard And Steakburger
Denver, Colorado
11.2025 - Current
- Directed and supervised team of 15 employees in daily operations.
- Supervised team members in daily operations at a busy fast-casual restaurant.
- Monitored employee productivity to provide constructive feedback and coaching.
- Trained new employees on company policies, job duties, and performance expectations.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction.
- Resolved customer complaints promptly to enhance overall dining experience.
- Ensured compliance with food safety and sanitation standards during food preparation.
- Complied with company policies, objectives and communication goals.
Shift Lead
Dairy Queen
Denver, CO
04.2023 - Current
- Handle $2000+ a day calculating total costs and tender due for each patron
- Supervised staff during shift changes and ensured transition went smoothly.
- Conducted regular inventory checks to ensure stock accuracy and prevent shortages.
- Implemented company policies consistently across all shifts.
- Reviewed daily sales reports and monitored financial performance metrics.
- Delegated tasks to employees, ensuring timely completion and adherence to operational standards.
- Upheld company standards and compliance requirements for operations.
- Addressed customer inquiries and facilitated refund transactions
- Utilized problem solving skills to resolve conflicts between customers and employees.
- Calculated total cash on hand to ensure accurate financial records. to verify total earnings
- Monitor the duties of daily staff providing assistance or guidance where needed
- Maintained store appearance by cleaning, stocking shelves, and ensuring merchandise was properly displayed.
- Assisted in the training of new employees.
- Monitored employee performance, providing constructive feedback to enhance skills and productivity.
- Uphold company standards and compliance requirements for operations.
- Operate (POS) Point of sales system troubleshooting any issues that might arise
Student University of Colorado Boulder
Student University of Colorado
Remote, CO
10.2022 - 03.2024
- Study the basics of writing a program in C++ by utilizing syntax
- Learn to recognize IT/Coding terminology including data types, libraries, and functions
- Identified and corrected programming errors in code to ensure functionality.
- Debug software for final run-throughs
- Install peripheral hardware and internal components during computer builds.
- Conducted presentations to share knowledge on relevant curriculum topics.
- Guided and supported fellow students in academic issues, fostering collaborative learning.
- Collaborated with peers to develop innovative solutions, addressing key educational challenges.
- Demonstrated excellent organizational skills while managing multiple tasks simultaneously.
- Engaged in classroom discussions, demonstrating critical thinking skills.
- Provided peer tutoring, sharing expertise and facilitating others' academic success.
- Prepared and delivered presentations on subject-specific topics.
- Conducted research using academic journals and online databases for various papers.
- Participated actively in group projects, contributing to successful outcomes.
- Mastered various software tools and platforms for online learning and assignments.
- Completed coursework in a broad range of subjects, developing a well-rounded education.
- Managed time effectively to balance academic, extracurricular, and personal responsibilities.
- Met regularly with academic advisors to ensure progress towards educational goals.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained positive working relationship with fellow staff and management.
- Analyzed key performance indicators to identify effective strategies.
Assistant Manager
Krispy Kreme
Tacoma, WA
04.2021 - 10.2021
- Assisted & greeted 200+ customers per day answering questions about promotions, prices, and products to provide excellent service and a heightened experience increasing positive store reviews
- Oversaw production of 3,000+ doughnuts daily, ensuring quality and variety across 25 menu items for customer selection.
- Trained 5+ new employees in all areas of work including but not limited to production, inventory, janitorial, cash handling, and customer service providing guidance to maintain high operational standards
- Recruited and trained new employees to meet job requirements.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated with departments to streamline operations and improve workflow efficiency.
- Collaborated with management on developing strategic plans for achieving business goals.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Resolved conflicts between team members in an effective manner.
- Maintained accurate records of sales transactions using point-of-sale systems.
- Maintained up-to-date knowledge of company products and services.
- Oversaw the production of 3,000+ doughnuts a day prepping, cutting, and cooking the dough to be made into 25 different menu items for customer selection
- Inventoried ingredients, equipment, and merchandise to verify stock quantities, annotating discrepancies & shortages for product orders
- Inspected store regularly for cleanliness cleaning & sanitizing surfaces, windows, and removed clutter to keep within company and state health code standards
- Ensured compliance with safety regulations and company policies.
- Reviewed completed work to verify consistency, quality, and conformance.
- Implemented quality control measures to uphold company standards.
- Implemented quality control measures to consistently uphold company standards and enhance product quality.
Education
High School Diploma -
MT Tahoma High School
Tacoma, WACyber Security Basics - Computer and Computer Security
Colorado State University of Boulder
Boulder , COSkills
- Team supervision
- Training
- Shift leadership
- Staff supervision
- Employee development
- Coaching
- Conflict management
- Decision-making
- Task delegation
- Operational efficiency
- Loss prevention
- Inventory control
- POS management
- Payment Processing
- Cash handling
- Documentation
- Production
- Forklift
- Food safety
- Quality assurance
- Quality inspections
- Safety management
- Loss prevention
- Problem solving
- Complex problem-solving
- Analytical skills
- Data analytics
- Attention to detail
- Verbal communication
- Effective communication
- Customer service
- Customer Retention
- Guest service
- Sales
- Team collaboration
- Work delegation
- Time management
- Productivity monitoring
- Reporting
- Regulatory compliance
- Computer Literate
- Detail-oriented
- Goal oriented
- Team motivation
- Regulatory compliance
- Shift leadership
- Documentation
- Loss prevention
- Staff development
- Safety management
- Quality assurance
- Team motivation
- Equipment troubleshooting
- Quality inspections
- Shift checklists
Timeline
Supervisor
Freddys Frozen Custard And Steakburger
11.2025 - Current
Shift Lead
Dairy Queen
04.2023 - Current
Student University of Colorado Boulder
Student University of Colorado
10.2022 - 03.2024
Assistant Manager
Krispy Kreme
04.2021 - 10.2021
High School Diploma -
MT Tahoma High School
Cyber Security Basics - Computer and Computer Security
Colorado State University of Boulder