Carlos E. Chacón Cupello
Cincinnati
Summary
Dynamic leader with over 13 years of experience in public, private, nonprofit, and educational sectors. Expertise in strategic planning and project management. Known for innovative problem-solving, improving processes, stakeholder management, and building strong teams in mission-driven environments.
Overview
14
14
years of professional experience
Work History
Presidential Management Fellow & Senior Advisor, Government Contracting and Business Development
U.S. Small Business Administration
Washington
09.2024 - Current
- Supported the management of an office with 198 employees and oversaw the management of special projects, such as the release of a new technology platform to match small businesses with federal contracting opportunities, regulatory changes, small business certifications, and other office-wide strategic initiatives.
- Designed and facilitated strategic retreats for senior leadership, enhancing alignment and operational focus to navigate the presidential transition and FY 25.
- Participated regularly and produced over 26 executive-level briefings, memos, and presentations for SBA leadership, the White House, and Congress to support the policy-making process.
- Established cross-functional workflows of 10 statutory programs to identify what employees do to support the decision-making for the new organizational structure, increase efficiency, and collaboration between stakeholders.
Presidential Management Fellow, MySBA (Customer Experience Initiative)
U.S. Small Business Administration
Washington
09.2023 - 09.2024
- Spearheaded the growth of MySBA from a nascent initiative to a team of technologists building tools to improve customer experience, including managing recruitment, designing the onboarding process and materials, and leading a 4-day strategic retreat focused on culture, mission, and vision development for team cohesion.
- Managed operations for a 14-member CRM implementation team, creating processes to ensure operational efficiency.
- Led user acceptance testing and Spanish translation for the implementation of SBA's Single Sign-On Portal.
Pathways Intern, Strategic Partnerships
Millennium Challenge Corporation
Washington
11.2022 - 09.2023
- Produced reports analyzing potential partners for the Indonesia Compact, identifying key organizations to support women-led SMEs.
- Created a governance guide for program partnerships, standardizing best practices for MCC and partner organizations.
Consultant
World Bank Group
Washington
05.2022 - 10.2022
- Company Overview: Ethics & Business Conduct Department
- Developed a long-term impact evaluation framework for training programs through user-centered design
- Trained 30+ staff members in facilitation and created a best practices guide adopted department-wide
- Ethics & Business Conduct Department
Expansion Manager
Mortar Entrepreneurship Hub
Cincinnati
12.2020 - 07.2021
- Conducted market research and designed a 25-city, nationwide expansion strategy to support historically marginalized entrepreneurs, launching initiatives in six U.S
- Cities
- Translated and tailored training materials for Latino entrepreneurs, leveraging cultural and market insights to improve accessibility
- Left because I moved to DC for grad school
Assistant Director
Marquette University
02.2019 - 03.2020
- Company Overview: Student-Run Business Program
- Student-Run Business Program
Co-Founder and Director
Kratos Experiences
Venezuela, Colombia, Peru
04.2015 - 03.2020
- I co-founded an educational startup when I was 21 years old in Venezuela with the objective of upscaling young generations in leadership development
- Built and scaled an educational business to six-figure revenue, training over 650 students in soft skills, diplomacy, entrepreneurship, and leadership
- Secured 70+ individual awards for participants in international competitions hosted by Harvard and Oxford
Legal Assistant Advisor
National Assembly of Venezuela
02.2016 - 04.2017
Teacher & Model UN Faculty Advisor
Instituto Cumbres de Caracas
09.2011 - 03.2011
Education
Master of Science - Foreign Service
Georgetown University
01.2023
Master - Education Entrepreneurship
University of Pennsylvania
01.2021
Bachelor of Laws - LLB -
Universidad Católica Andrés Bello
01.2017
Skills
- Strategic planning
- Project management
- Policy writing
- Data analysis
- Stakeholder engagement
- Customer relationship management
- Public speaking
- Team building
- Facilitation skills
- Organizational change
Timeline
Presidential Management Fellow & Senior Advisor, Government Contracting and Business Development
U.S. Small Business Administration
09.2024 - Current
Presidential Management Fellow, MySBA (Customer Experience Initiative)
U.S. Small Business Administration
09.2023 - 09.2024
Pathways Intern, Strategic Partnerships
Millennium Challenge Corporation
11.2022 - 09.2023
Consultant
World Bank Group
05.2022 - 10.2022
Expansion Manager
Mortar Entrepreneurship Hub
12.2020 - 07.2021
Assistant Director
Marquette University
02.2019 - 03.2020
Legal Assistant Advisor
National Assembly of Venezuela
02.2016 - 04.2017
Co-Founder and Director
Kratos Experiences
04.2015 - 03.2020
Teacher & Model UN Faculty Advisor
Instituto Cumbres de Caracas
09.2011 - 03.2011
Master of Science - Foreign Service
Georgetown University
Master - Education Entrepreneurship
University of Pennsylvania
Bachelor of Laws - LLB -
Universidad Católica Andrés Bello
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