Chad A. Rakowski
Menasha,WI
Summary
Results-driven professional with a strong background in project management and client relationship management. Proven ability to coordinate project timelines, develop tailored solutions, and enhance client satisfaction through effective communication and cross-functional collaboration as well as account management.
Overview
12
12
years of professional experience
Work History
Implementation Project Coordinator
Navitus Health Solutions
Appleton, Wisconsinn
11.2025 - Current
- Developed and implemented project plans, established timelines, tracked progress and ensured deadlines were met.
- Developed and implemented process improvements for project workflow efficiency.
- Developed and implemented project tracker to streamline workflow and maintain project standards.
- Coordinated project timelines across multiple teams, ensuring on-time project delivery.
- Facilitated collaboration between internal departments and external vendors, enhancing task completion rates.
- Monitored project milestones and reported progress to senior management regularly.
- Assessed, monitored and reported on work progression.
Account Manager
Navitus Health Solutions
09.2024 - 10.2025
- Cultivated client relationships to enhance service satisfaction and improve retention rates.
- Enhanced client relationships through proactive account renewals and tailored communication strategies. Building relationships with clients.
- Developed tailored solutions to meet specific client needs and preferences.
- Coordinated cross-functional teams to swiftly resolve client issues, fostering stronger partnerships.
- Managed multiple accounts simultaneously while meeting deadlines.
- Acted as the main point of contact in matters relating to client concerns and needs.
- Monitored account performance to recommend enhancements and improvements.
- Maintained accurate records of all customer interactions in the CRM system.
Client Services Coordinator
Navitus Health Solutions
07.2022 - 09.2024
- Coordinated client communications to ensure timely response and service delivery.
- Managed client inquiries using customer relationship management software.
- Facilitated meetings between clients and internal teams to address service issues.
- Collaborated with cross-functional teams to resolve complex client concerns efficiently.
- Monitored service trends and gathered feedback for continuous improvement initiatives.
- Developed training materials for new team members on client service protocols.
Customer Care Specialist II
Navitus Health Solutions
03.2014 - 07.2022
- Troubleshot and assisted member, provider, and pharmacy calls to resolve issues efficiently
- Mentored coworkers within department, fostering collaboration and knowledge sharing
- Stay current and compliant with CMS Guidelines
- Completed comprehensive training across multiple business lines to enhance service capabilities
- Proficient at navigating all software and apps used for current position and able to quickly adapt to new software
Education
Bachelor of Science - Sports Management, Fitness & Wellness
Mayville State University
Mayville, ND05-2011
Skills
- Project management
- Project tracking
- Timeline coordination
- Process improvement
- Client management
- Account monitoring
- Cross-team collaboration
- Problem resolution
- Detail orientation
- Communication effectiveness
- Customer service
Timeline
Implementation Project Coordinator
Navitus Health Solutions
11.2025 - Current
Account Manager
Navitus Health Solutions
09.2024 - 10.2025
Client Services Coordinator
Navitus Health Solutions
07.2022 - 09.2024
Customer Care Specialist II
Navitus Health Solutions
03.2014 - 07.2022
Bachelor of Science - Sports Management, Fitness & Wellness
Mayville State University