Connor Tinkle
Atlanta,GA
Summary
Experienced with managing project timelines, resources, and stakeholder communications efficiently. Professional with strong background in information technology. Developed strong problem-solving skills to address challenges and ensure smooth execution. Seeking to leverage these transferrable skills in a new field to enhance operational efficiency.
Overview
3
3
years of professional experience
Work History
Implementation Project Coordinator
Logically
04.2023 - 12.2023
- Company Overview: IT Managed Service Provider
- Liaise with managers, team members and clients to define project requirements, scopes, and objectives that align with organizational goals
- Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
- Kept projects on schedule by managing deadlines and adjusting workflows
- Prepared meeting agendas and minutes for distribution and record keeping
- Coordinated cross-functional teams to achieve seamless collaboration in achieving project objectives.
- Improved client satisfaction with timely updates and transparent communication throughout the project lifecycle.
- Maintained accurate documentation of all projects, facilitating efficient audits and future reference.
- Facilitated frequent progress reports and presentations to keep management informed about ongoing activities within their respective domains.
Implementation Engineer I
Logically
11.2022 - 04.2023
- Company Overview: IT Managed Service Provider
- Working as a resource on the implementation team to provide support for internal and external company projects
- Facilitated smooth transitions between legacy systems and newly-implemented technologies.
- Assist with onboarding/offboarding clients; gathering all client information and providing it to the new MSP/IT Provider; working directly with the client POC to gather all info about the clients IT environment
- Loaded baseline security data to client databases.
- One of the main resources involved with the migration of multiple companywide password systems, into one centralized system (ITGlue)
- Maintain accurate service logs and documentation in our company databases
- Provided expert guidance during all phases of system implementation, contributing to project success and client satisfaction.
Professional Services Engineer I
Logically
01.2022 - 11.2022
- Company Overview: IT Managed Service Provider
- Troubleshoot and provide support to customers on-site and remotely
- Install, modify, and/or repair customer purchased hardware and software - including managed switches, firewalls, workstations, applications, etc
- Provide support for projects working with groups of users ranging from 10-150 users per group
- Maintain accurate service logs and documentation in our company databases
- Process tickets through ticketing system, providing support remotely and/or on-site when necessary for O365 apps, client software's, printers/scanners, etc
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
Customer Care Engineer
Halski Systems
11.2020 - 01.2022
- Traveled on-site to all customer locations to maintain trusting relationships with the company's clients
- Scheduled meetings with decision makers to discuss the quality of services
- Escalated all client feedback across several communication channels
- Managed customer requests, complaints and provided feedback to management on the status of clients visited each week
Education
Bachelor of Business Administration - Computer Information Systems
Mississippi State University
Starkville, MS04.2020
Skills
- Time Management
- Team Coordination
- Project Management
- Detail Oriented
- Windows Desktop Support (Active Directory, O365 Applications, Software, Printers, etc)
- Problem-Solving
- Documentation Management
- Flexible and Adaptable
- Customer Service
- Relationship Building
- Multiple Priorities Management
- Resource Coordination
Activities
- Member of Pi Kapp Phi Fraternity - Volunteered with Bulldog's on the Move, Intramural football, basketball, and softball
Timeline
Implementation Project Coordinator
Logically
04.2023 - 12.2023
Implementation Engineer I
Logically
11.2022 - 04.2023
Professional Services Engineer I
Logically
01.2022 - 11.2022
Customer Care Engineer
Halski Systems
11.2020 - 01.2022
Bachelor of Business Administration - Computer Information Systems
Mississippi State University
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