Chad Ardoin
Plano,TX
Summary
With over 20 years of operational leadership experience, including 17 years in executive positions, possess a deep understanding of driving organizational success. 26-year tenure in healthcare has provided expertise in delivering exceptional care and optimizing operational efficiency across various settings such as inpatient hospitals, SNF, home health, and outpatient programs. Successfully launched multiple startups, demonstrating an entrepreneurial spirit and ability to identify and capitalize on opportunities. Proficient in utilizing multiple EMR systems, Streamlined processes and enhanced data management. Building strong relationships with medical, political, and business professionals has enabled to navigate complex landscapes and drive collaboration for mutual success. Committed to achieving excellence in all endeavors, bring a personable demeanor, unwavering passion, and a highly competitive nature.
Knowledgeable CEO with strategic vision and extensive background in driving organizational growth and operational efficiency. Led transformative initiatives that streamlined processes and fostered innovation across diverse industries. Demonstrated leadership and strategic planning skills, consistently leveraging analytical thinking and problem-solving abilities to achieve corporate goals.
Results-driven business leader prepared for role with robust history of steering companies toward success and fostering culture of excellence. Known for collaborative leadership approach that aligns teams with organizational objectives and drives performance. Adept at navigating complex challenges, fostering innovation, and ensuring adaptability to evolving market conditions, with focus on strategic planning and operational excellence.
Overview
26
26
years of professional experience
Work History
CEO
Medical Behavioral Hospital of Clear Lake
04.2024 - 07.2024
- This 90-day assignment spearheaded the turnaround of a 92-bed acute-care behavioral hospital
- Increased hospital ADC by 20% by significantly improving the intake and admission process of the hospital
- Established RN unit manager positions and implemented processes to bring accountability to the unit level and ensure labs were being performed on time, consistent rounding was being performed, existing policies were being implemented, and movement of hospital operations towards full TJC and DNV compliance and dual accreditation was happening
- Participated in collaborating with talent acquisition in recruiting strong nursing leadership and had the hospital fully staffed by the time tenure ended
- Created an employee engagement culture of teamwork and implemented new policies to improve customer experience and increase patient safety
- FTEs were tightly managed with RIF a couple of non-clinical positions as operations became more efficient
- As the community outreach leader, participated in community health events and developed key relationships with outside medical teams and referral sources to maximize healthcare administration
- Implemented new schedules and programming to ensure the highest quality of care
- Lead the team to significant improvement in communication amongst team leaders, improved employee satisfaction and moral, and followed by new 5-star Google reviews starting to occur
- Performed daily, intentional rounding throughout the hospital looking for what was done right, and for ways to improve
- Negotiated multi-million dollar contracts and expanded marketing team to ensure the long-term success of the hospital
- Launched a culture of continuous improvement by having all leaders document each week how their department was 1% better than the week prior and what their goal was for the following week
- Worked closely with the CFO to oversee collections and negotiations related to billing
- Completing the hurricane evacuation/preparedness plan and overseeing the construction of an outdoor fenced area and ambulance/police entrance in the rear of the hospital
- Positioned hospital to be on track to be full with a waiting list within 4-6 weeks
- Initiated process of hiring/training an infection control nurse and implementing programs for staff development, customer service, and employee training
CEO / Founder
MAXX Physical Therapy
03.2020 - 05.2024
- Carried the vision of this startup, wrote and presented the business plan, selected strategic partners, acquired capital, and performed the majority of the startup responsibilities which included branding, relationship building, contract negotiation, credentialing, budget development; analysis and oversight; marketing, including volume growth/program development; FTE management; expense control; policy/procedure development and implementation; process development for regulatory compliance, and establishing systems of documentation and billing
- Built and designed website, created marketing plan, performed marketing, cultivated strategic alliances within the community, wrote all policies and procedures, and performed all HR functions
- Lead a successful startup in the most challenging external circumstances
- Provided supervision to the front office
- Lead the development of the organization's long and short-term strategies such as relationship building with local high school, university, and hospitals
- Created a culture of teamwork and monitored all cashflow, budgets and P&L management
- Through community networking and collaboration, deemed the official therapy provider of McNeese State University and started treating athletes on site
- Negotiated contracts to increase reimbursement from third party payers
- Developed and implemented a 6-week training course for orthopedic residents in their residency at The Center for Orthopedics
CEO
Oceans Behavioral Hospital of Deridder
05.2023 - 04.2024
- Responsible for the overall leadership and hospital operations of facility services, departments, budget and functions
- Directed the ongoing mission and philosophy of care of the facility by demonstrating leadership through exploring, developing, accepting and implementing new ideas with vision, foresight, and customer sensitivity to meet the facility's and community's needs
- Assured the facility was adequately staffed, participated in coaching, mentoring, corrective action plans, programming standards are met and adequate resources are provided to provide excellence with patient care
- Performed business development and cultivated strategic relationships with referral sources
- Drove hospital to achieved its annual budget from a $400k forth quarter deficit
- Responsible for this acute-care behavioral facility's financial performance, overseeing departmental and committee activity, coordinating efforts to established facility/committee goals, strategic planning, performance improvement planning, marketing and community liaison activities in adherence with the facility policy and procedures, compliance plan, and all internal and external regulatory bodies that apply to the daily operation of the facility
- All duties are done in accordance with JAHCO, Federal and State regulations, Oceans Behavioral Mission, policies and procedures and Performance Improvement Standards
- Position required fluency in English with written and oral communication skills
- Gave monthly presentations and performed public speaking at community events
Vice President of Operations - Clinical/Behavioral
Caregiver, Inc.
02.2022 - 01.2023
- Designed and implemented specialty IDD behavioral day programs
- Served as architect of the strategic plans for all IDD behavioral and clinical programs and services
- Restructured the organizational chart for both behavioral and clinical services to include establishing new leaders, converting key managers into directors, and eliminating unnecessary positions
- I created and implemented staff productivity quarterly bonus incentives for employees who performed above set standards and created and implemented accountability measures for employees who performed below standard
- Created financial reward for high performers and consequences for low performers while packaging it in a way that program was not driven exclusively by numbers
- Opted not to backfill unnecessary nursing positions when nurses left (saving $200k/yr)
- Reduced on-call RNs from FT to Contract RNs (saving $250k/yr)
- Implemented processes to have staff use clients' insurance for DME (saving $400k/yr)
- Reduced staff sign-on bonuses by 50% with no notable change in hiring processes (saving $60k/yr)
- Converted open RN positions to LVNs when able (saving $60k/yr)
- Negotiated an eMAR integration deal with EMR provider and pharmacy to eliminate non-billable nursing time and greatly reduce medication errors and improve compliance (saving $114k/yr)
- Removed monthly software not being utilized (saving $6k/yr)
- Implemented PRN and medication administration policy change to include allowing staff to give PRN meds without calling for RN permission and implementing kitchen timers to help staff with follow-ups medications eliminating non-billable RN time
CEO / Founder
Bayou Physical Therapy
02.2017 - 11.2019
- Created the brand, and performed all of the same tasks as done for the startup of MAXX Physical Therapy to include cultivating strategic relationships with referrals sources, participated in community events, and streamlined referral processes
- Designed the layout of the facility to maximize efficiency and performed project management of the buildout process
- Participated in program development and resolution plans
- Sold shares to partners in 11/19
President of Operations / Founder
RavenFlo
08.2013 - 11.2017
- Drafted a business plan, secured financial backing to support operations and startup costs, developed and oversaw budgets, created policies and procedures, performed outside sales and business to business (B2B) sales, oversaw the general operations, performed human resource duties, monitored time management and financial projections and cashflows, developed and tailored business plans, performed business to business sales, and maintained corporate compliance with state and federal laws and regulations
- Sold shares in 2017
Regional Director of Operations
Reliant Rehabilitation
10.2011 - 05.2012
- Directed the operations of fourteen therapy departments in three states, provided leadership and direction for high standards of care, interviewed and hired staff, performed performance evaluations, outlined processes for staff development and employee training, assisted in the preparation of annual and monthly budgets, participated in the development of operational policies, procedures and protocols, provided weekly reports to the senior management team, participated in setting goals and expectations, and provided strategies for success to rehab directors and all other staff at each location
Multi-Site Operations Manager
Therapy Management Corporation
09.2008 - 10.2011
- Directly responsible for the operations and performance of rehab departments in seven skilled nursing facilities
- Ensured compliance with the procedures and policies as established by each facility, Medicare, private insurance, and employer
- Monitored P&L's each week to provide weekly, monthly and annual reports and projections
- Monitored the billing and treatment practices of each department, and educated entry level managers on program improvements and oversaw compliance
- Formulated and implemented treatment plans, educated patients and caregivers on home safety and exercise programs, and communicated with insurance companies to coordinate documentation and ensure third party payment for therapy services
Clinic Director / Partner
Lake Physical Therapy
03.2003 - 09.2008
- Oversaw clinical operations to include documentation and billing, monitored all cash flows, established policy and procedures, interviewed and hired new employees, monitored employee performance and productivity, lead monthly meetings that addressed the past and present performance of the clinic and outlined system improvement goals
- Regularly met with physicians and office personnel for marketing, business development, and to build relationships, thank them for helping to prosper ourclinic and identify methods to simplify patient referrals
- Evaluated and treated neurological and musculoskeletal dysfunctions and orthopedic injuries as an outpatient occupational therapist
Director of Therapy
Calcasieu Oaks Behavioral Hospital
11.2002 - 02.2004
- Designed and implemented physical and occupational therapy systems of documentation and policies and procedures
- Participated in the design of the therapy gym and ordered all equipment and modalities utilized by therapy departments of Calcasieu Oaks and South Cameron Hospital, assisted Administrator with interviewing, hiring and disciplining therapy and nursing staffs, organized and modified tech duties, and monitored all therapy staff performance and assisted in performance evaluations
- Evaluated and treated persons with mental disorders to observe and monitor behaviors, appearance, cognitive processing, problem solving skills, coping skills, attention to task, memory skills and social interaction through the utilization of therapeutic activities
- Observations were then documented and later presented to the physician
Occupational Therapist
Christus HomeCare/Hospital
11.1998 - 11.2002
- Evaluated and treated patients, formulated and implemented treatment plans to reach objective goals, educated patients and caregivers on safety and home exercise programs, and performed periodic chart reviews to ensure compliance with required documentation
- Rotated in multiple departments to include inpatient rehab, acute care, and geri-psych
- Served on hospital-wide Fall Prevention Committee that involved designing a pilot-study program that mandated the utilization of transfer belts with all patient transfers to increase patient and staff safety and decrease staff injuries
- Marketed services to local physicians
Education
Master of Business Administration -
McNeese State University
Lake Charles, LA01.2007
Bachelor of Science - Occupational Therapy
LSU Medical Center
Shreveport, LA12-1998
Skills
- P&L Analysis & Reporting
- Organizational Structuring
- Contract Negotiations
- Customer focus
- Crisis management
- Leadership and culture
- Business development
- Employee motivation and performance
- Project management
- MIssion, innovation, and vision
- Operational efficiency
- Change and growth management
Affiliations
American College of Healthcare Executives (ACHE), 2023
References
- Tinashe Bukhwele, DON, 317.991.2765, rntinashe@yahoo.com
- Ray Fenley, Psych NP, 817.897.6363, mrraypsychnp@gmail.com
- Stephanie Robles-Herrera, LPS-S, 469.939.6705, sjrobles87@gmail.com
- Seun Obajolu, Psych NP, 346.410.6438, seunobajolu@gmail.com
Timeline
CEO
Medical Behavioral Hospital of Clear Lake
04.2024 - 07.2024
CEO
Oceans Behavioral Hospital of Deridder
05.2023 - 04.2024
Vice President of Operations - Clinical/Behavioral
Caregiver, Inc.
02.2022 - 01.2023
CEO / Founder
MAXX Physical Therapy
03.2020 - 05.2024
CEO / Founder
Bayou Physical Therapy
02.2017 - 11.2019
President of Operations / Founder
RavenFlo
08.2013 - 11.2017
Regional Director of Operations
Reliant Rehabilitation
10.2011 - 05.2012
Multi-Site Operations Manager
Therapy Management Corporation
09.2008 - 10.2011
Clinic Director / Partner
Lake Physical Therapy
03.2003 - 09.2008
Director of Therapy
Calcasieu Oaks Behavioral Hospital
11.2002 - 02.2004
Occupational Therapist
Christus HomeCare/Hospital
11.1998 - 11.2002
Master of Business Administration -
McNeese State University
Bachelor of Science - Occupational Therapy
LSU Medical Center
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