Chad Barnes
Raleigh,NC
Summary
Analytical Technical Manager adept at recruiting, leading and developing highly effective technical teams. Meticulous and driven with a passion for innovation and process improvement demonstrated over 3 years in technical roles. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance, customer service, and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Carpet Cleaning Technician
Zerorez
Morrisville, NC
11.2021 - 06.2022
- Managed and supervised a team of 16-23 technicians
- Effectively increased upsell revenue by 10%
- Increased job average by 15%
- Maintained or exceeded KPI's despite having one of the lowest job counts in 5 years
- Led the team to highest customer satisfaction score seen in three years
- (6% increase)
Deployment Engineer
Zerorez
Morrisville, NC
01.2020 - 11.2021
- Collaborated with other departments to ensure the timely completion of projects
- Developed and implemented training Programs for technicians to enhance technical knowledge and performance
- Monitored safety and compliance with applicable regulations
- Troubleshot complex customer issues and provided timely solutions
- Assisted in social media marketing strategies.
Server
Zerorez
Morrisville, NC
02.2019 - 01.2020
- Utilized problem-solving skills to quickly identify and resolve customer issues
- Performed troubleshooting and diagnosis on malfunctioning equipment
- Maintained one of the highest customer satisfaction ratings in Zerorez
- Identified and analyzed stains and damages to anticipate needs and build lasting relationships.
Busser
HuHot
Spanish Fork, UT
01.2016 - 01.2018
- Managed inventory, shipping, and receiving
- Contributed a main-role in developing a 20% efficiency increase for device staging
- Managed RMA processes and communicated with customers to insure timely repairs and meet expectations.
Education
High School Diploma -
American Leadership Academy
02.2021
Chemical Engineering -
Utah Valley University
05.2019
Skills
- Adaptability
- Problem solving
- Attention to detail
- Resiliency
- Work ethic
- Creativity
- Operation Monitoring
- Time Management
- Team Cohesiveness
Timeline
Carpet Cleaning Technician
Zerorez
11.2021 - 06.2022
Deployment Engineer
Zerorez
01.2020 - 11.2021
Server
Zerorez
02.2019 - 01.2020
Busser
HuHot
01.2016 - 01.2018
High School Diploma -
American Leadership Academy
Chemical Engineering -
Utah Valley University
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