Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Chad Barnes

Spanish Fork,UT

Summary

Analytical Technical Manager adept at recruiting, leading and developing highly effective technical teams. Meticulous and driven with a passion for innovation and process improvement demonstrated over 4 years in technical roles.


Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance, customer service, and customer satisfaction.

Overview

7
7
years of professional experience

Work History

Team Lead Sales Associate

Curaleaf
03.2025 - Current
  • Promoted ahead of schedule — Earned two letters of recommendation from separate store managers for the Team Lead position. Achieved this in only 3 months as a part‑time employee, surpassing the typical 6–9 month requirement.
  • Led team through record-breaking workload — Directed and supported staff during the busiest month in store history, maintaining team cohesion and performance while managing the highest workflow the location has ever experienced.
  • Mentored junior sales associates, resulting in their rapid progression within the company.
  • Streamlined sales processes for increased efficiency and improved team performance.
  • Established a culture of continuous learning by encouraging feedback from peers on ways to improve personal selling skills or overall team dynamics.
  • Increased sales revenue by developing and implementing effective sales strategies for the team.

Store Associate

Curaleaf
12.2024 - 03.2025
  • Accurately completed 70-80 transactions daily
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Resolved customer inquiries and issues promptly, demonstrating excellent communication skills.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.

Manager

Zerorez
06.2022 - 07.2024
  • Managed and supervised a team of 16-23 technicians
  • Effectively increased upsell revenue by 11%.
  • Increased job average by 15%
  • Maintained or exceeded all KPI's despite having one of the lowest job counts in 5+ years.
  • Led the team to highest customer satisfaction score in three years. (14% increase)
  • Collaborated with other departments to ensure the timely completion of projects.
  • Developed and implemented training Programs for technicians to enhance technical knowledge and performance.
  • Monitored safety and compliance with applicable regulations.
  • Troubleshot complex customer issues and provided timely solutions.
  • Assisted in social media marketing strategies.

Carpet Cleaning Technician

Zerorez
06.2020 - 06.2022
  • Skilled Technician with 3+ years of experience providing technical assistance and support to customers.
  • Achieved an Upsell percentage over 42%
  • Maintained up-to-date knowledge of product features and offered timely and accurate solutions to customer inquiries.
  • Utilized problem-solving skills to quickly identify and resolve customer issues.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Maintained one of the highest customer satisfaction ratings in Zerorez.
  • Identified and analyzed damages to anticipate customer needs and build lasting relationships.

Deployment Engineer

Procesis
01.2020 - 11.2021
  • Discussed issues with team members to provide resolution and apply best practices.
  • Participated in software field testing to verify performance of developed projects.
  • Programmed thousands of enterprise-grade handheld computers.
  • Managed inventory, shipping, and receiving.
  • Contributed a main-role in developing a 20% efficiency increase for device staging.
  • Managed RMA processes and communicated with customers to insure timely repairs and meet expectations.
  • Provided status updates to keep upper management informed and to reach goals.

Server

HuHot
02.2019 - 01.2020
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Upsold high-profit items such as appetizers, deserts, and gift cards to enhance sales numbers.
  • Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.

Education

Associates Degree - Chemical Engineer Major

Utah Valley University
Orem, UT
02.2021

High School Diploma - undefined

American Leadership Academy
Spanish Fork, UT
05.2019

Skills

  • Resilience and Adaptability
  • Strategic Planning
  • Detail oriented
  • Complex Problem-Solving
  • Negotiation and Persuasion
  • Team Leadership
  • Sales Techniques
  • Key Performance Indicators
  • Customer relationship management
  • Staff development
  • Stockroom management
  • Key account management

Accomplishments

  • National recognition inside of Zerorez for sales performance and customer satisfaction. 11/2022
  • Recipient of national awards for latin ballroom dancing 03/2018
  • Recipient of 2 state-level awards for Pennsylvania STEM competitions 01/2016

Timeline

Team Lead Sales Associate

Curaleaf
03.2025 - Current

Store Associate

Curaleaf
12.2024 - 03.2025

Manager

Zerorez
06.2022 - 07.2024

Carpet Cleaning Technician

Zerorez
06.2020 - 06.2022

Deployment Engineer

Procesis
01.2020 - 11.2021

Server

HuHot
02.2019 - 01.2020

High School Diploma - undefined

American Leadership Academy

Associates Degree - Chemical Engineer Major

Utah Valley University

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