Dynamic professional with a proven track record at Kroger, Sheetz and Ukrops/Martin's Supermarket excelling in file management and operational efficiency. Recognized for exceptional teamwork and customer service, I implemented workflow improvements and trained staff, enhancing productivity. Dependable and adaptable, I thrive in fast-paced environments, ensuring accuracy and compliance while fostering a positive team culture.
Overview
29
29
years of professional experience
Work History
Scan File Lead
Kroger
Chesterfield, VA
05.2025 - Current
Oversaw file scanning processes, ensuring accuracy and compliance with company standards.
Trained team members on proper scanning techniques and equipment usage.
Implemented workflow improvements, enhancing operational efficiency in file management.
Collaborated with cross-functional teams to streamline document retrieval procedures.
Self-motivated, with a strong sense of personal responsibility.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Demonstrated respect, friendliness, and willingness to help wherever needed.
Worked flexible hours across night, weekend, and holiday shifts.
Conducted regular audits of scanned files for quality control and data integrity.
Store Manager
Sheetz
Richmond, VA
06.2017 - 09.2024
Oversaw daily store operations, ensuring compliance with company policies and procedures.
Managed inventory levels, optimizing stock availability and minimizing waste.
Trained and mentored staff, fostering a culture of customer service excellence.
Implemented promotional strategies, driving sales growth and enhancing customer engagement.
Developed employee schedules, aligning staffing levels with peak business hours for operational efficiency.
Coordinated with vendors to maintain product quality and ensure timely deliveries.
Conducted performance evaluations, setting goals that promoted employee development and retention.
Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Managed inventory control, cash control, and store opening and closing procedures.
Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Assisted with hiring, training and mentoring new staff members.
Improved customer satisfaction through staff training in customer service and product knowledge.
Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
Approved regular payroll submissions for employees.
Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
Managed inventory levels to minimize waste and ensure product availability, supporting customer satisfaction and sales efficiency.
Non Perishable Manager
Ukrops/Martin's Supermarket
Richmond, VA
09.1997 - 05.2017
Oversaw inventory management processes for non-perishable goods to optimize stock levels.
Implemented effective merchandising strategies to enhance product visibility and sales performance.
Trained and mentored staff on operational best practices and safety protocols within the department.
Streamlined ordering procedures, reducing lead times and ensuring timely product availability.
Optimized supply chain relationships, securing favorable terms and discounts from vendors.
Assessed employee performance through evaluations, setting clear goals for improvement when necessary.
Enhanced customer satisfaction with well-organized shelves and store layout.
Coordinated with other departments for effective cross-merchandising opportunities.
Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Established team priorities, maintained schedules and monitored performance.
Evaluated employee performance and conveyed constructive feedback to improve skills.