Chad Benson

• Manage Miami-Dade and Broward delivery route operations
• Build customer relationships and new business accounts through courteous, reliable route service.
• Answer questions and resolve issues in a friendly, professional manner.
• Support warehouse and truck stock inventory, coordinate deliveries, handle truck and forklift maintenance, and payment collection.
• Consistently surpass sales goals while improving profitability and territory performance.

• Coordinate on-site mechanical, and mobile service activities to keep operations running proficeintly.
• Oversee employee production and support daily performance across service teams.
  Build client satisfaction through responsive service and reliable follow-up.
• Control inventory stock, prepare monthly billing, and complete financial statement reporting.
• Complete preventative maintenance on semi-trucks, maintain clean driving record, apply safe driving practices, use GPS and route planning to support on-time service calls and deliveries.

• Advise clients on suitable insurance policy options aligned with their needs and goals.
• Manage account proposals with professional presentation and timely delivery.
• Handle applications, payments, corrections, endorsements, and cancellations with accuracy.
• Manage completion and maintenance of all personal line insurance policies within agency.

• Build client pipeline through outreach to hundreds of warm leads each week.
• Increase awareness of agency services through in-person, phone, and written promotion.
• Advance prospect engagement through timely follow-up on online information requests.
• Strengthen team capability by mentoring junior team members.
• Drive sales goal progress through strategic initiative leadership.

• Assist clinical eye examination workflow by performing pressure checks, motility checks, and pupil assessments.
• Manage accurate records for prescriptions, work orders, and payment transactions.
• Coordinate follow-up scheduling and intake for new client appointments.
• Deliver after-hours eyewear support by instructing patients on care and handling for eyeglasses and contact lenses.
• Document detailed fabrication instructions for lens grinding and eyeglass production.
• Route repair orders, phone orders, transfer orders, lab submissions, and pickup orders.
• Complete register closing and end-of-day store closing procedures.