Chad Bilderback
Highlandville,MO
Summary
Dynamic business owner with a proven track record at Bilderback Enterprises LLC, excelling in customer relationship management. Skilled in vendor negotiation and data-driven decision making, I enhanced brand awareness and customer satisfaction through effective communication and operational efficiency. Committed to delivering high-quality service and solutions.
Overview
11
11
years of professional experience
Work History
Owner/Operator
Bilderback Enterprises LLC
Republic, MO
01.2017 - Current
- Managed daily operations to ensure seamless service delivery and customer satisfaction.
- Developed marketing strategies to increase brand awareness and drive customer engagement.
- Oversaw inventory management, optimizing stock levels to reduce waste and improve turnover.
- Trained and mentored team members on best practices for operational efficiency and customer service.
- Established strong vendor relationships, negotiating favorable terms to support business growth.
- Utilized point-of-sale systems to accurately track sales data and inform decision-making processes.
- Managed day-to-day business operations.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Consulted with customers to assess needs and propose optimal solutions.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Dropped and hooked trailers and changed configuration of equipment.
Automotive Parts Specialist
Oreilly Auto Pats
Springfield, MO
01.2015 - 09.2016
- Assisted customers in identifying and selecting appropriate automotive parts.
- Maintained accurate inventory records using inventory management software.
- Provided support in processing orders and managing shipments of automotive parts.
- Learned safety protocols and best practices for handling automotive components.
- Engaged in product training sessions to enhance knowledge of automotive parts.
- Responded to customer inquiries to provide timely and informative assistance.
- Assisted in maintaining organized display of automotive products on the sales floor.
- Enhanced sales performance with personalized customer service and in-depth knowledge of products.
- Strengthened client relations by proactively following up on orders and maintaining open lines of communication.
Education
High School Diploma - Strong Shop & Agriculture Study
Republic High School
Republic, MO05.2015
Skills
- Business operations management
- Customer relationship management
- Inventory optimization
- Vendor negotiation
- Complaint resolution
- Route planning and logistics
- Automotive parts knowledge
- Client communication strategies
- Brand awareness enhancement
- Data-driven decision making
- Time management skills
- Safe driving practices
- Load security
- Safe driving
- GPS and route planning
- Document management
- Vehicle maintenance
- Self-motivation and discipline
Timeline
Owner/Operator
Bilderback Enterprises LLC
01.2017 - Current
Automotive Parts Specialist
Oreilly Auto Pats
01.2015 - 09.2016
High School Diploma - Strong Shop & Agriculture Study
Republic High School