Chad Borel
ABBEVILLE,LA
Summary
With over 10 years of experience in service operations and team leadership. Known for streamlining processes, implementing quality controls, and fostering strong customer relationships.
Overview
13
13
years of professional experience
Work History
Service Manager
Peterbilt of Lafayette
03.2024 - Current
- Managed service operations, ensuring timely completion of repairs and maintenance tasks.
- Assisted in training and onboarding new technicians to enhance team efficiency.
- Coordinated customer service efforts, addressing inquiries and resolving issues promptly.
- Implemented quality control measures to maintain high standards in service delivery.
- Developed and maintained relationships with customers to foster loyalty and repeat business.
- Resolved customer complaints in professional and timely manner.
Service Manager
Kenworth of Louisiana
02.2020 - 02.2024
- Streamlined workflow processes, contributing to improved turnaround times for service requests.
- Evaluated technician performance, providing feedback to promote professional growth and development.
- Review all reports and invoices.
- Managed service operations, ensuring timely completion of repairs and maintenance tasks.
Account Manager
Sparrows Energy
10.2018 - 02.2020
- Schedule mechanic for inspections and/or repairs for offshore cranes.
- Meet with customer to secure future work.
- Schedule training for all personnel.
- Review invoices and report daily.
Service Manager
M&L Industries, Inc
02.2015 - 10.2018
- Met with customers to discuss service needs and offer available solutions.
- Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
- Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
- Scheduled work for both shop and road mechanics
Service Manager
Standard Crane & Hoist
12.2012 - 01.2015
- Order all parts and other items needed for repairs.
- Assist with installation on new cranes
- Met with customers to discuss service needs and offer available solutions.
Education
High School Diploma -
Erath High School
Erath, La05-1990
Skills
- Multitasking and organization
- Reliable and responsible
- Project management
- Relationship building
- Staff supervision
- Upselling
- Estimating and quoting
- New employee hiring
- Policy and procedure enforcement
Timeline
Service Manager
Peterbilt of Lafayette
03.2024 - Current
Service Manager
Kenworth of Louisiana
02.2020 - 02.2024
Account Manager
Sparrows Energy
10.2018 - 02.2020
Service Manager
M&L Industries, Inc
02.2015 - 10.2018
Service Manager
Standard Crane & Hoist
12.2012 - 01.2015
High School Diploma -
Erath High School