Chad Broaddus
Indianapolis,Indiana
Summary
With a proven track record at Alpha King Towing, I excel in heavy-duty vehicle repair and towing, and delivering exceptional customer service under pressure. Skilled in advanced diagnostics and adept at fostering positive relationships, I've significantly improved operational efficiency and safety. My expertise includes a broad range of mechanical repairs, showcasing adaptability and a commitment to excellence.
Overview
15
15
years of professional experience
Work History
Tow Truck Driver
Alpha King Towing
Indianapolis, IN
01.2015 - Current
- Recovered vehicles, completed private tows, and managed involuntary pick-ups on behalf of business and law enforcement professionals.
- Provided reliable transportation for damaged vehicles while minimizing further damage using proper towing techniques.
- Secured vehicle to tow truck and checked all attachments for safe operation.
- Delivered exceptional customer service in high-stress situations, fostering positive relationships with clients and referral sources.
- Collaborated with local law enforcement agencies to safely clear accident scenes and impounded vehicles.
- Answered roadside assistance calls for tows and other vehicle support.
- Demonstrated adaptability in handling various types of vehicles and towing equipment for a diverse range of situations.
- Expedited roadside assistance requests through effective communication with dispatchers to ensure prompt arrival at the scene.
- Assisted in training new tow truck drivers, sharing best practices for safe operations and efficient service delivery.
- Finalized daily logs on schedule to update internal records and uphold DOT requirements.
- Operated with safety and skill to avoid accidents and delays.
- Streamlined dispatch communication by accurately updating job status information through the use of mobile applications.
- Managed inventory control for onboard equipment, ensuring all necessary tools were readily available for each job assignment.
- Ensured accurate billing by collecting payment from customers at the time of service completion when necessary.
- Adhered to local regulations regarding vehicle weight limits, avoiding costly fines or penalties for noncompliance.
Lead Mechanic
Milams Used Cars
Bargersville, IN
01.2020 - 04.2024
- Performed routine and scheduled maintenance services.
- Managed workflow effectively by prioritizing tasks based on urgency, complexity, and available resources at hand.
- Diagnosed mechanical failures to determine and delegate corrective actions.
- Improved team productivity through effective delegation of tasks and clear communication among mechanics.
- Conducted quality inspections of completed work, ensuring all repairs met industry standards and customer satisfaction levels.
- Ensured compliance with safety regulations and company policies by reinforcing proper procedures during daily operations.
- Established strong relationships with suppliers, securing optimal pricing and timely delivery of parts needed for efficient job completion.
- Completed diversified electrical work on automotive equipment such as servicing and installing batteries and terminals, repairing and adjusting lights and repairing generators and starters.
- Consistently met deadlines for repair projects, ensuring client satisfaction through prompt service delivery without sacrificing workmanship standards.
- Assisted management with hiring decisions by participating in interviews and contributing valuable insights regarding potential candidates'' skills and experience levels relevant to the role requirements.
- Utilized Software to complete estimates for materials, labor and service costs.
- Improved fuel efficiency Number% by using diagnostics to analyze and troubleshoot auto transmission and engine sensor failures.
- Surpassed monthly sales goals through innovative sales techniques.
- Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
Owner/Operator Truck Driver
HoodBillys Tire and Auto Repair
Indianapolis, IN
01.2010 - 01.2015
- Managed day-to-day business operations.
- Operated with safety and skill to avoid accidents and delays.
- Maintained compliance with weight limits, safety regulations, and transportation laws through diligent record-keeping and inspections.
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Managed financial aspects of business operations including budgeting, expense tracking, invoice processing, and tax filing.
- Inspected vehicle and equipment before and after every trip to monitor routine wear and identify larger maintenance issues.
- Completed preventive maintenance and mechanical repairs on vehicles.
- Continuously updated industry knowledge through participation in professional development opportunities such as training seminars or workshops.
- Maximized payload capacity while adhering to legal weight restrictions through careful selection of cargo assignments.
- Assessed vehicles in fleet, identifying those requiring immediate repair work and minor maintenance.
- Increased revenue by strategically expanding client base and negotiating favorable contract terms.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
Education
Associate In Arts - Business Management
Oakland University
Rochester, MI2015
Skills
- Expert troubleshooting
- Heavy-duty vehicle repair
- Brake systems
- Preventive maintenance procedures
- Engine repair
- Mechanical repair
- Driveline maintenance
- Suspension systems
- Advanced diagnostics
- Vehicle inspections
- Exhaust systems
- Welding and fabrication
- Steering systems
- Shop housekeeping
- Welding
- Fuel systems
- Battery maintenance
- Hydraulic systems
Timeline
Lead Mechanic
Milams Used Cars
01.2020 - 04.2024
Tow Truck Driver
Alpha King Towing
01.2015 - Current
Owner/Operator Truck Driver
HoodBillys Tire and Auto Repair
01.2010 - 01.2015
Associate In Arts - Business Management
Oakland University