Chad Buffington
Lititz,PA
Summary
With a proven track record at The Fulton Theatre, I excel in multitasking and customer service, enhancing guest experiences through innovative cocktail creation and efficient service. My leadership significantly improved staff training processes, fostering a team capable of delivering exceptional hospitality. Skilled in mixology and inventory management, I drive performance and satisfaction.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Bartender & Bar Manager
The Booking House
Manheim, PA
09.2021 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Kept bar presentable and well-stocked to meet customer needs.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Obtained cash bank and stocked service bar to prepare for operation.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
Bar Manager & Head Bartender
Fulton Theatre Company
Lancaster, PA
11.2013 - Current
- Closed out cash register and prepared cashier report at close of business.
- Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
- Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Mentored and trained staff members to ensure exceptional customer service standards.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Handled conflict resolution among staff members promptly and professionally, maintaining a positive work environment.
- Introduced new cocktails to the menu based on market research that became popular choices amongst customers.
- Streamlined inventory management for optimal stock levels and reduced waste.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Enhanced team productivity through effective scheduling and task delegation.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Safeguarded compliance with health, safety, and sanitation regulations in all operations.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing Number% improvement over prior onboarding process.
- Improved customer service rankings by resolving issues quickly and accurately.
- Implemented drink prep procedures, significantly reducing wasted stock.
Bartender & Server
Rettews Catering & Tony’s Mining Company Bartender
Manheim, PA
04.2003 - Current
- Served high customer volumes during special events, nights, and weekends.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Enhanced overall guest experience by promptly addressing concerns and resolving issues professionally.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted with staff training, sharing expertise in bartending techniques and customer service best practices.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Proactively addressed potential conflicts or disturbances among patrons, maintaining a safe atmosphere for all guests.
- Resolved customer complaints with empathy and professionalism, turning potentially negative experiences into positive ones.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Fostered culture of teamwork, collaborating with colleagues to ensure smooth operation during high-traffic periods.
- Developed loyal clientele by engaging in friendly conversations and providing exceptional service.
Education
High School Diploma - All Subjects
Dover Area Highschool
Dover, NJ06.1990
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Team player attitude
- Clear and effective communication
- Patience and Tolerance
- Engaging personality
- Cleanliness and hygiene
- Customer service expertise
- Organizational ability
- Responsible Alcohol Service
- Complex Problem-Solving
- Payment Processing
- Handling Difficult Customers
- Cash Register Operation
- Menu Memorization
- Memory retention
- Hospitality service expertise
- Service-oriented mindset
- Professional Appearance
- Alcohol awareness
- Food Service
- Team training and development
- New Hire Training
- Beverage Preparation
- Drink Preparation Techniques
- Inventory
- Sales expertise
- Classic cocktails
- Wine and liquor knowledge
- Performance Improvement
- Food Running
- Bar Equipment Familiarity
- Staff Management
- Health codes compliance
- Changing beer kegs
- Basic accounting
- Creative Mixology
- Ordering bar supplies
- Order Management
- Ordering Procedures
- Garnishing Drinks
- Preparing garnishes
- Glassware knowledge
- ABC standards
- Elegant food plating
- Fast Learner
- Honest and Dependable
- Teamwork and Professionalism
- Collaboration and Teamwork
- Hospitality and Guest Service
- Calm and Composed
- Food and Beverage Service
- Relationship Building
- Responsible Serving
- Engaging Customers
- Good Conversationalist
- Drink Preparation
- Issue Resolution
- Professional Service Standards
- Bussing and Serving
- Liquor Law Compliance
- Cocktail Service
- Age Identification checks
- Stamina and Endurance
- Interpersonal Communication
- Team Management
- Supply and Inventory Maintenance
- Monitoring Alcohol Consumption
- Ability to Lift 30 Pounds
- Staff Training
- Mixology Techniques
- Bartending License
- TIPS Certified
- New Cocktail Creation
- Drawer balancing
- Basic Math
- Banquet Events
- Wine Knowledge
- Ordering Supplies
- Bar Menu Planning
- Point of Sale Familiarity
- Point of Sale
- Point of Sale (POS) system operation
- Point of Sale proficiency
- Point of Sale Knowledge
Certification
RAMP Owner/Manager Training
RAMP Server/Seller Training
Established a RAMP certification as a licensee (Fulton Theatre) by meeting all the necessary criteria.
Timeline
Bartender & Bar Manager
The Booking House
09.2021 - Current
Bar Manager & Head Bartender
Fulton Theatre Company
11.2013 - Current
Bartender & Server
Rettews Catering & Tony’s Mining Company Bartender
04.2003 - Current
High School Diploma - All Subjects
Dover Area Highschool