Joshua Christensen
Plano,TX
Summary
Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.
Overview
9
9
years of professional experience
Work History
Bartender/ Bar Manager/Restaurant General Manager
Pie 3.14
01.2020 - Current
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Optimized beverage cost and waste management, regularly reviewing and adjusting pour sizes and inventory levels.
- Managed inventory to prevent shortages, conducting weekly stock checks and placing timely orders.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
Lead Bartender
Mi Dia From Scratch
05.2015 - 01.2020
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Resolved customer complaints promptly and professionally, preserving positive relationships between the business and its clientele.
- Trained new bartenders on company policies, drink recipes, and customer service best practices to maintain consistent performance across the team.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Trained 6 new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Assisted in menu development, incorporating seasonal flavors and trends into popular craft cocktails.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
No Degree - Business And Accounting
The University of Texas At Dallas
Richardson, TXHigh School Diploma -
Red Oak High School
Red Oak, TX05.2012
Skills
- Strong multitasking
- Customer Service
- Liquor, beer, and wine knowledge
- Highly reliable
- Customer service expertise
- Hospitality service expertise
- Team training and development
- Inventory
- Salesmanship
- Classic cocktails
- Staff Management
Timeline
Bartender/ Bar Manager/Restaurant General Manager
Pie 3.14
01.2020 - Current
Lead Bartender
Mi Dia From Scratch
05.2015 - 01.2020
No Degree - Business And Accounting
The University of Texas At Dallas
High School Diploma -
Red Oak High School
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