Results-driven General Manager with a focus on process improvement, customer satisfaction, and operational leadership. Proven track record in enhancing service quality and team performance.
Overview
16
16
years of professional experience
1
1
Certification
Work History
General Manager
Caliber Collision
Ft Worth
12.2023 - Current
Led daily operations to ensure efficient workflow and customer satisfaction.
Implemented process improvements to enhance service quality and reduce turnaround time.
Addressed customer complaints promptly, ensuring high quality standards in service delivery.
Coached team members to enhance performance through regular feedback sessions.
Cultivated vendor relationships to secure timely delivery of materials and services.