Chad carter
Van Alstyne
Summary
Dynamic professional with extensive experience as a Crew Leader at the City of McKinney, excelling in crew management and safety compliance. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in training new hires and implementing process improvements, fostering a productive and organized work environment. Self-Motivated.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Crew Leader
City Of McKinney
10.2018 - Current
- Assisted team members in daily operations, ensuring smooth workflow and adherence to safety protocols.
- Learned equipment usage and maintenance procedures to support operational efficiency.
- Collaborated with crew to meet production goals and maintain quality standards.
- Supported training of new crew members on processes and safety measures.
- Monitored work area for cleanliness, promoting a safe and organized environment.
- Trained employees in time management and proper ways to complete job duties.
- Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
- Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
- Provided ongoing training and support for new hires, ensuring they were well-equipped to perform their duties effectively.
- Boosted customer satisfaction by ensuring that all crew members provided high-quality service in line with company standards.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Established positive relationships with customers and colleagues through high standards of customer service.
Technician Team Leader
Spectrum
04.2015 - 10.2018
- Oversaw daily operations to ensure compliance with safety standards.
- Implemented process improvements that enhanced team productivity and service quality.
- Trained and mentored junior technicians, fostering skill development and teamwork.
- Led team in troubleshooting and resolving technical issues efficiently.
- Boosted customer satisfaction with timely resolution of technical issues and proactive communication.
- Handled escalated customer complaints and resolving issues promptly while preserving client relationships.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Followed instructions from supervisor regarding daily job tasks and duties.
Assistant Manager
Kwik Kar Oil And Lube
01.2005 - 04.2015
- Trained and supported staff in customer service best practices and product knowledge.
- Fostered positive customer relationships by addressing inquiries and resolving issues promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
Education
Collin County Community College
McKinney, TXHigh School Diploma -
Mckinney Highschool
McKinney, TX2001
Skills
- Crew oversight
- Multitasking and organization
- Crew management
- Safety guidelines
- New hire training
- Customer relationship management (CRM)
- Maintenance and repair
- Team player
- Problem-solving
- Excellent communication
- CDL license
Certification
- Waste Water 3
- CDL
- NIMS
- NASCO
Timeline
Crew Leader
City Of McKinney
10.2018 - Current
Technician Team Leader
Spectrum
04.2015 - 10.2018
Assistant Manager
Kwik Kar Oil And Lube
01.2005 - 04.2015
Collin County Community College
High School Diploma -
Mckinney Highschool