Chad Castainca
Kingsport,TN
Summary
Dedicated to improving user experiences and productivity by keeping systems running smoothly and resolving issues quickly. Good communicator and multitasker with an organized approach and strong customer service skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Desktop Support Analyst III
Ballad Health
06.2020 - Current
- Enhanced system performance by troubleshooting and resolving technical issues for end-users.
- Streamlined processes for increased efficiency by implementing software updates and patches.
- Reduced downtime by proactively maintaining hardware, software, and network components.
- Boosted productivity by providing timely support and training to end-users on various applications.
- Maximized system availability through regular monitoring and maintenance of desktops, laptops, printers and peripherals.
- Collaborated with IT team members to develop solutions for complex technical problems.
- Facilitated smooth hardware rollouts by coordinating with vendors and managing equipment inventory.
- Supported remote users effectively by utilizing remote desktop tools for troubleshooting and issue resolution.
- Delivered exceptional customer service while addressing urgent technical issues via phone, email, or in-person support channels.
- Installed new hardware and software, patched systems and configured settings.
- Troubleshot various technical issues dealing with printers, network and phone systems.
- Diagnosed and troubleshot hardware, software and network issues.
- Configured hardware, devices, and software to set up work stations for employees.
IT Contractor
Tele-Optics
01.2020 - 06.2020
- Improved system efficiency by troubleshooting and resolving technical issues in a timely manner.
- Streamlined project completion with effective communication between team members and contracted employers.
- Provided exceptional customer service by addressing client concerns promptly and effectively, leading to increased satisfaction levels.
- Assisted in the selection of new hardware components based on compatibility with existing systems, supporting overall functionality goals.
- Coordinated vendor relationships to ensure successful collaboration on large-scale technology initiatives.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
IT Contractor
Dell
03.2019 - 01.2020
- Configured and tested new software and hardware.
- Imaged new devices to replace Legacy devices for entire Ballad Health System.
- Tested new software and hardware prior to deployment.
- Installed and configured operating systems and applications.
- Installed new hardware and removed old hardware.
- Configured hardware, devices, and software to set up work stations for employees.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Technology Sales Representative
Office Depot Inc
10.2018 - 03.2019
- Increased technology sales by identifying customer needs and presenting tailored solutions.
- Conducted product demonstrations, highlighting key features that met customer requirements.
- Maintained an up-to-date knowledge of industry trends and advancements, positioning oneself as an expert resource for customers.
- Drove customer loyalty by providing exceptional service throughout all stages of the sales cycle.
- Recommended products and services and explained features and costs to help customers make educated buying decisions.
Education
Bachelor of Science - Social Sciences
Gardner-Webb University
Boiling Springs, NC05.2013
Skills
- Virtualization Technologies
- Troubleshooting skills
- Vendor coordination
- Hardware upgrades
- Software Upgrades
- Software Installation
- End-user support
- Continuous Learning Attitude
- Active Directory Management
- Asset inventory management
- Project Coordination
- Customer Service
Certification
Dell Tech-Direct Certified
Timeline
Desktop Support Analyst III
Ballad Health
06.2020 - Current
IT Contractor
Tele-Optics
01.2020 - 06.2020
IT Contractor
Dell
03.2019 - 01.2020
Technology Sales Representative
Office Depot Inc
10.2018 - 03.2019
Bachelor of Science - Social Sciences
Gardner-Webb University
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