ELISA PERRY
Spotsylvania,VA
Summary
Information Technology Professional with over 20 years of Network/PC/Leadership experience seeking part time position
Overview
24
24
years of professional experience
Work History
Desktop Support Analyst III
Mary Washington Healthcare, Information Systems
04.2001 - 06.2022
- Served as Administrator in building Network and Lotus Notes email accounts
- Managed Task Tracker database
- Manage all Client Services task requests via Altiris
- Serve as support to IS Analysts as requested
- Support project implementation throughout IS
- Perform in-depth troubleshooting, analysis and maintenance on PCs, peripheral equipment and other computer related hardware at multiple locations
- Use a variety of hardware test equipment and software packages to diagnose various computer problems
- Maintain database inventories and ensure that databases are updated immediately upon purchase, distribution or relocation of any hardware/software
- Provide information/updates to PC hardware inventory database for computers by user and location
- Diagnose and solve network issues, including but not limited to Cisco Wireless, Novell and Microsoft networks
- Quickly troubleshoot many operating systems including Microsoft 95, 98, 2000, XP, Windows 7
- Manage available resources to ensure cost-effective fulfillment of duties and resolution of service issues
- Mentor and coach junior staff; oversee and train IS contractors
- Interface with vendors, business partners and users
- Resolve issues to customer’s satisfaction while adhering to MWHC policies, and assure work is done efficiently and accurately.
Network Administrator
Specialty Computers and Systems
10.2000 - 04.2001
- Managed thirteen computer technicians located throughout several states in the maintenance of a Microsoft Wide Area Network (WAN)
- Organized technician’s daily activities and solved problems beyond their control
- Reviewed and analyzed network logs, took appropriate actions to resolve issues
- Communicated effectively, both orally and in writing, in performance of everyday tasks
- Clearly articulated complex technical issues throughout the area of responsibility in simple, layman’s terms.
Technology Assistant
Spotsylvania County Public Schools
02.1998 - 10.2000
- Maintained school’s computer lab to include oversight and maintenance of 23 computers
- Installed applications, provided training and performed updates as required
- Served as school’s Web Curator and main technical liaison between school and county Technology Department
- Was appointed Trainer/Assessor for the Technology Portfolio required of certified staff by Virginia Board of Education
- For this additional responsibility, I trained small groups of teachers in various computer proficiencies including: web page development, spreadsheet management, database creation, proper internet usage, word processing, basic computer skills and miscellaneous software usage and web reviews
- Held title as Robert Lee Reporter for Free Lance Star newspaper
- Solicited, edited, and submitted articles to the newspaper.
Education
Bachelor of Science - Business Administration
California Coast University
Santa Ana, CA2012
Skills
- Industry standard certifications
- Exceptional customer service and communications skills
- Excellent skills in analytical thinking, technical support, task management and project implementation Highly motivated, able to prioritize tasks with minimal supervision, while maintaining ability to work on multiple tasks simultaneously
- Ability to quickly adapt to new technologies
- Experience as Administrator for multiple systems including: NT Domain, Active Directory and Lotus Notes
- Team oriented with focus on supporting MWHC initiatives
Licenses Certificates
- Support Center Analyst (HDI), 2008
- MS Certified Professional (MCP) in NT Workstation 4, 2000
- A+ Certification, 2000
References
Available upon Request
Timeline
Desktop Support Analyst III
Mary Washington Healthcare, Information Systems
04.2001 - 06.2022
Network Administrator
Specialty Computers and Systems
10.2000 - 04.2001
Technology Assistant
Spotsylvania County Public Schools
02.1998 - 10.2000
Bachelor of Science - Business Administration
California Coast University
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