ELISA PERRY
Spotsylvania,VA
Summary
Information Technology Professional with over 20 years of Network/PC/Leadership experience seeking part time position
Overview
24
24
years of professional experience
Work History
Desktop Support Analyst III
Mary Washington Healthcare, Information Systems
2001.04 - 2022.06
- Served as Administrator in building Network and Lotus Notes email accounts
- Managed Task Tracker database
- Manage all Client Services task requests via Altiris
- Serve as support to IS Analysts as requested
- Support project implementation throughout IS
- Perform in-depth troubleshooting, analysis and maintenance on PCs, peripheral equipment and other computer related hardware at multiple locations
- Use a variety of hardware test equipment and software packages to diagnose various computer problems
- Maintain database inventories and ensure that databases are updated immediately upon purchase, distribution or relocation of any hardware/software
- Provide information/updates to PC hardware inventory database for computers by user and location
- Diagnose and solve network issues, including but not limited to Cisco Wireless, Novell and Microsoft networks
- Quickly troubleshoot many operating systems including Microsoft 95, 98, 2000, XP, Windows 7
- Manage available resources to ensure cost-effective fulfillment of duties and resolution of service issues
- Mentor and coach junior staff; oversee and train IS contractors
- Interface with vendors, business partners and users
- Resolve issues to customer’s satisfaction while adhering to MWHC policies, and assure work is done efficiently and accurately.
Network Administrator
Specialty Computers and Systems
2000.10 - 2001.04
- Managed thirteen computer technicians located throughout several states in the maintenance of a Microsoft Wide Area Network (WAN)
- Organized technician’s daily activities and solved problems beyond their control
- Reviewed and analyzed network logs, took appropriate actions to resolve issues
- Communicated effectively, both orally and in writing, in performance of everyday tasks
- Clearly articulated complex technical issues throughout the area of responsibility in simple, layman’s terms.
Technology Assistant
Spotsylvania County Public Schools
1998.02 - 2000.10
- Maintained school’s computer lab to include oversight and maintenance of 23 computers
- Installed applications, provided training and performed updates as required
- Served as school’s Web Curator and main technical liaison between school and county Technology Department
- Was appointed Trainer/Assessor for the Technology Portfolio required of certified staff by Virginia Board of Education
- For this additional responsibility, I trained small groups of teachers in various computer proficiencies including: web page development, spreadsheet management, database creation, proper internet usage, word processing, basic computer skills and miscellaneous software usage and web reviews
- Held title as Robert Lee Reporter for Free Lance Star newspaper
- Solicited, edited, and submitted articles to the newspaper.
Education
Bachelor of Science - Business Administration
California Coast University
Santa Ana, CA2012
Skills
- Industry standard certifications
- Exceptional customer service and communications skills
- Excellent skills in analytical thinking, technical support, task management and project implementation Highly motivated, able to prioritize tasks with minimal supervision, while maintaining ability to work on multiple tasks simultaneously.
- Ability to quickly adapt to new technologies.
- Experience as Administrator for multiple systems including: NT Domain, Active Directory and Lotus Notes
- Team oriented with focus on supporting MWHC initiatives
Licenses Certificates
- Support Center Analyst (HDI), 2008
- MS Certified Professional (MCP) in NT Workstation 4, 2000
- A+ Certification, 2000
References
Available upon Request
Timeline
Desktop Support Analyst III
Mary Washington Healthcare, Information Systems
2001.04 - 2022.06
Network Administrator
Specialty Computers and Systems
2000.10 - 2001.04
Technology Assistant
Spotsylvania County Public Schools
1998.02 - 2000.10
Bachelor of Science - Business Administration
California Coast University
Similar Profiles
Olivia FlanaganOlivia Flanagan
Scheduling Concierge at Mary Washington HealthcareScheduling Concierge at Mary Washington Healthcare
OLIVIA FLANAGANOLIVIA FLANAGAN
Scheduling Concierge at Mary Washington HealthcareScheduling Concierge at Mary Washington Healthcare
Lisa KindredLisa Kindred
Clinical Care Coordinator at Mary Washington HealthcareClinical Care Coordinator at Mary Washington Healthcare