Henry Lindsey
Crandall,Texas
Summary
Experienced desktop support engineer with 15 years of IT expertise. Proven track record in system optimization, customer support, and technical education. Skilled at driving network reliability and operational excellence.
Overview
2027
2027
years of professional experience
1
1
Certification
Work History
Desktop Support Analyst III
Oncor Electric Delivery
Dallas, TX
04.2022 - Current
- Enthusiastic Desktop Professional seeking to benefit an IT Department with my
years of experience, training, and technical knowledge. I have worked with a
variety of Help Desk/Desktop Support environments. I work well as a team
member or alone.
Windows
End-user support
Staff training
Troubleshooting skills
Software testing
Customer service expert
Technical help desk experience
Windows NT, Networks
Technical support
Hardware installations
Mobile devices
Requirements gathering
Hardware upgrades
Application support
Testing and deployment
Customer service
Vendor coordination
Desktop Support Analyst
Dallas County (QNET)
Dallas. TX
06.2017 - 05.2022
- Provided users with on-site and remote technical support.
- Used advanced technical knowledge and troubleshooting skills to diagnose problems with desktops, mobile devices, applications, and peripheral equipment.
- Assisted in the installation and configuration of computer systems and peripherals for new employees.
- Was in charge of maintaining, analyzing, troubleshooting, and repairing computer systems, hardware, and peripherals.
- Managed network printers.
- Supported user accounts via Active Directory
- Collaborated with IT team to identify recurring technical issues and develop preventative solutions.
- Documented troubleshooting processes to enhance knowledge base and improve future incident resolution.
Desktop Support Specialist
Lehigh Hanson
Irving, TX
1 2014 - 06.2016
- Provided technical phone, email and hands-on support to Corporate office users.
- Supported VPN users.
- Managed company's applications via Citrix.
- Installed and supported new computers, Kiosks, printers, copiers and scanners.
- Managed user's accounts in Active Directory.
- Reimaged computers..
- Supported Microsoft Office products.
- Trained employees on company's new applications
IT Support Specialist
Boca Raton Resort & Beach Club (LXR)
Boca Raton, FL
02.2008 - 11.2015
- Setup new user accounts in Active Directory
- Configured, setup and managed Micros computer (used in resorts restaurants, poolside and bars)
- Diagnosed and resolved technical problems across various systems and platforms.
- Maintained accurate documentation of support requests and resolutions to streamline processes.
- Collaborated with cross-functional teams to implement IT solutions tailored to user needs.
- Supported reservation system (Opera)
- Supporting 2000 users via phone and emails
Education
Certificate of Technical Studies - Information Technology
My Computer Career
Dallas, TX11-2016
Bachelor's - Computer Science
California State University
Los Angeles, California06-2012
Skills
- Desktop troubleshooting
- Windows OS support
- System monitoring tools
- Customer support
- Hardware diagnostics
- Software\hardware installation
- Active Directory management
- Network support assistance
- VPN support
- Printer Support
- Mobile Phone assistance
Certification
- Microsoft Certified: Modern Desktop Administrator Associate - Microsoft
- CompTIA A+ - CompTIA
- ITIL Foundation Certification - Axelos
Timeline
Desktop Support Analyst III
Oncor Electric Delivery
04.2022 - Current
Desktop Support Analyst
Dallas County (QNET)
06.2017 - 05.2022
IT Support Specialist
Boca Raton Resort & Beach Club (LXR)
02.2008 - 11.2015
Bachelor's - Computer Science
California State University
Desktop Support Specialist
Lehigh Hanson
1 2014 - 06.2016
Certificate of Technical Studies - Information Technology
My Computer Career