DONALD CHILDREY
BROKEN ARROW,OK
Summary
Results-oriented Desktop Support Analyst with 9+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
Work History
Desktop Support Analyst
Parkside Psychiatric Hospital
10.2021 - Current
- Extensive experience with desktop hardware, software applications, operating systems and network connectivity
- Customer service-oriented and proactive in anticipating and resolving problems while maximizing efficient use of computing resources.
- Created user accounts and assigned permissions.
- Troubleshot problems or issues with desktops and laptops.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Provided graphical user interface-level assistance with server configuration and administration.
SENIOR DESKTOP SUPPORT TECHNICIAN
Hillcrest Medical Center
06.2016 - 10.2021
- Deployed [Type] devices across multiple facilities, connecting hardware to central [Type] network hubs for multi-site interconnectivity.
- Diagnosed and troubleshot hardware, software and network issues.
- Managed end-user accounts and permissions, overseeing correct provisioning of access rights in accordance with security best practices and [Type] policies.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Patched software and installed new versions to eliminate security problems and protect data.
- Purchased, setup and installed new computers.
- Configured hardware, devices, and software to set up work stations for employees.
Technical Services Field Technician
Ainsworth Game Technologies
06.2015 - 06.2016
- Configured and tested new software and hardware.
- Patched software and installed new versions to eliminate security problems and protect data.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Helped streamline repair processes and update procedures for support action consistency.
- Configured hardware, devices, and software to set up work stations for employees.
Education
Biology - Molecular
Evergreen State College
Olympia, WA09.1984
Skills
- Desktop Support
- PC Networking
- Maintenance Requests
- Customer Satisfaction
- Problem Resolution
- Windows Vista
- Equipment Maintenance
- Efficient Service
- Responding to Technical Questions
- Diagnostic Tools
- Computer System Maintenance
- New Installations
- File Management Software
- Troubleshooting Techniques
- Instructing Users
- Desktop Troubleshooting
- Computer System Diagnostics Software
- Hardware Replacement
- Troubleshooting Network Issues
- Microsoft Exchange
- User Experience
- Service Tickets
- Desktop Partitioning Software
- Microsoft Windows and Office
- Hardware and Software Repair
- Voice and Data Service Migration
- Technical Support and Assistance
- System Migration
Motorcyles , Star Gazing , Real Estae
I've been riding motorcycles all my life , had everything from Suzuki's to Indian to Harley's , Currently a 2012 Harley Davidson Street Glide , When things get me down "wind therapy" brings me back up . I've been a believer of the unknown for as long as i can remember , using telescopes and computers to track stars and planets , galaxies and universes , it fascinates me . Real Estate is near and dear , having owned a property management company for over 10 years , 20 rental properties (we owned outright) , 2 car washes and a laundromat . we also owned a few warehouse building . I like to look at expensive real estate and get ideas , how was the house built , the interior / exterior design , how to apply it.
Timeline
Desktop Support Analyst
Parkside Psychiatric Hospital
10.2021 - Current
SENIOR DESKTOP SUPPORT TECHNICIAN
Hillcrest Medical Center
06.2016 - 10.2021
Technical Services Field Technician
Ainsworth Game Technologies
06.2015 - 06.2016
Biology - Molecular
Evergreen State College
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