Corey Lathan
Richton Park,IL
Summary
IT support professional with hands-on experience in desktop, endpoint, and identity administration in a regulated healthcare setting. Support includes MFA setup, Entra ID hybrid join, Intune device enrollment, Active Directory access tasks, and ServiceNow ticket resolution while maintaining HIPAA-conscious handling and keeping clinical users working.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Desktop Support Analyst
University of Illinois Hospital (UI Health)
06.2022 - Current
- Imaged, configured, and deployed Windows 10/11 laptops and desktops for new hires and department rollouts, and enrolled devices into Intune with standard security settings.
- Supported users with in-person and remote technical assistance.
- Troubleshot network, port, wireless, and VoIP connectivity issues to keep clinical workstations and communication systems online.
- Set up and troubleshot multifactor authentication for end users, guided enrollment steps, and resolved sign-in and conditional access problems.
- Managed user accounts in Active Directory, ensuring security and compliance through access provisioning, password resets, and account lifecycle tasks.
- Logged, triaged, and resolved ServiceNow tickets, prioritizing clinical urgency and meeting SLA targets while escalating complex issues to network, security, and identity teams.
- Partnered with IT teams to implement and uphold hospital technology standards, ensuring compliance throughout the organization.
Assistant Manager
Foot Locker
01.2018 - 01.2020
- Supervised daily store operations for Foot Locker retail location.
- Guided associates to enhance sales skills and service quality on customer service and sales behaviors.
- Improved customer service workflows and led staff performance initiatives, effectively addressing issues in a high-volume retail setting.
- Monitored inventory counts and restocked merchandise on sales floor.
Warehouse Associate
Amazon
01.2017 - 01.2018
- Picked customer orders in Amazon fulfillment center using handheld scanners
- Packed shipments for Amazon shipping lanes with care and accuracy
- Stowed inventory into Amazon storage racks following location labels
- Enhanced inventory accuracy and quality control using handheld barcode scanning technology to ensure precise tracking of stock levels.
Education
General Education Coursework -
Tennessee State University
Nashville, TN05-2017
High School Diploma -
Thornton Fractional South High School
Lansing, IL05-2016
Skills
- Desktop Support
- Intune MDM
- MFA Configuration
- Active Directory Administration
- Ticket Management
- Healthcare IT Support
- Identity & Access Management
- Endpoint Management
- Device Management
- ITSM Tools
- Hardware Lifecycle Management
Certification
Google IT Support Professional Certificate — May 2022, Per Scholas IT Support Training Program — hardware/software troubleshooting, networking, multi-OS support (2022), Microsoft Certification — 2016
Timeline
Desktop Support Analyst
University of Illinois Hospital (UI Health)
06.2022 - Current
Assistant Manager
Foot Locker
01.2018 - 01.2020
Warehouse Associate
Amazon
01.2017 - 01.2018
General Education Coursework -
Tennessee State University
High School Diploma -
Thornton Fractional South High School