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Results-oriented Desktop Support Engineer with 8+ years of experience providing quality and professional installation, configuration and support of desktop and laptop computers, personal and network printers and applications. Strong knowledge of TCP and IP and well-versed in Windows 10 Pro, macOS and Active Directory. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

IT professional with proven track record in desktop support and technical troubleshooting. Known for efficiently resolving technical issues and ensuring optimal system performance. Reliable team player committed to achieving results and adapting to evolving technological needs. Proficient in hardware diagnostics, software troubleshooting, and customer service.

Knowledgeable Security Analyst skilled in many areas of IT. Experienced in end user and network issues. CompTia A+, N+ and Security+ certified. Knowledge of frameworks such as Mittre Att&ck and Pyramid of pain.

IT support professional with hands-on experience in desktop, endpoint, and identity administration in a regulated healthcare setting. Support includes MFA setup, Entra ID hybrid join, Intune device enrollment, Active Directory access tasks, and ServiceNow ticket resolution while maintaining HIPAA-conscious handling and keeping clinical users working.

Jesse Kinman

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Desktop Support Analyst

Helpdesk / Technical Support Specialist

Electronics Associate

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Desktop Support Analyst

Helpdesk / Technical Support Specialist

Electronics Associate

High School Diploma -

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