BRIAN ROBERTS
Douglasville,United States
Summary
Knowledgeable Security Analyst skilled in many areas of IT. Experienced in end user and network issues. CompTia A+, N+ and Security+ certified. Knowledge of frameworks such as Mittre Att&ck and Pyramid of pain.
Overview
23
23
years of professional experience
Work History
Desktop Support Analyst
Mimedx Inc
01.2021 - Current
System Analyst
LINCOLN COMPUTER SERVICES
09.2015 - Current
- Work in fast paced environment servicing clients remotely using Bomgar, and Dameware to gain accesses
- Install, configure, and repair virtual machines and Citrix
- Create user outlook and accounts, create distribution and security groups
- Work remotely with clients to resolve all Application/ Hardware Issues
- Windows Server Operating System
- Work with firewalls blacklisting and whitelisting allowed cities.
Help Desk Support
SERVIT
06.2019 - 03.2021
- Work in a fast paced MSP providing assistance to our customers using remote software
- Proficient in Windows 7,8,10
- Reimage and configure Desktops and Laptops
- Work with wireless access points and devices
- Installing and managing virtual desktops with Vsphere and Vmware
- Proficient in Office365 and all Office Suites
- Troubleshoot Lan and Wan technologies
- Troubleshooting of the entire users Network and devices
- Use ticket system to log trouble tickets
- Escalate tickets to correct groups.
IT Coordinator
Quality Health Plans Of NY Inc.
10.2018 - 04.2019
- Network administration
- Help desk
- PBX management
- Exchange management
- Preform other MIS products/ duties as assigned
- Assisted in other departments if needed.
Help Desk Analyst
KWI
03.2012 - 06.2015
- Work in a high pressure, fast paced call center environment, supporting end users with desktop related issues such as; configurations, upgrades, and anti virus removal
- Experience with opening and closing help desk tickets using Track-it software
- Support up to 60 callers remotely using PCAnywhere, VNC, and TeamViewer remote access software
- Install and configure laptops, and network printers
- Install and Maintain hardware such as MRS Keyboard, Ingenico, and VeriFone Card Readers, wireless mobile point of sale system, and several printers from receipt to Network
- Create price files using Microsoft SQL software
- Maintain price files by remotely connecting to servers and configuring data / firmware updates, and repaired traffic counters.
Help Desk/Desktop Support Technician
Sleepy's
06.2010 - 06.2012
- Software to install and configure Kyocera printers, VeriFone and Hypercom credit card readers
- Re-imaged V90 and V90LE Thin clients using Remote Desktop Protocol
- Re-imaged and configured Dell and HP networked computers with Windows XP and Windows 7, using Acronis and Ghost reimage software
- Installed applications and drivers to terminals
- Applied Active Directory to create, delete and add accounts and objects
- Assigned permissions and rights to files, folders and printers by adding objects to groups
- Utilized Anti-virus software for virus protection and removal Work with Track it ticketing software to assign tickets if escalation is required
- Was responsible for Troubleshooting and configuration of email using Microsoft Exchange 2003
- Proficient in Gers order and maintenance system
- Use Gers to create, configure and manage user and sales accounts
- Operated Microsoft SQL server software to query current employees and create tables for new hires
- Developed SQL software to query sales force consisting of Regional Managers, District Managers, Mattress Professionals and stock employees in over 700 showrooms
- Created tables for query in categories by region, first and last name, job title and salary
- Manage and configure company issued Blackberry's thru use of proprietary software on the communication server.
Technician
LANGER
01.2002 - 02.2007
- Scanned and measured casts for orthotics and worked with electronic scanning systems
- Prepared orthotics from schematics and measurements taken from patients' feet for customized fit.
Education
Electronics, Computer Repair Technology and Networking Diploma -
Hunter Business School
01.2010
Skills
- Imaging
- Proprietary Software
- Troubleshooting (Problem Solving)
- SQL (Programming Language)
- TeamViewer
- Desktop Support
- Bomgar
- Microsoft Windows
- Mobile Devices
- Account Management
- Microsoft Office
- Laser
- Verifone
- Communications
- Virtual Machines
- Virtual Network Computing
- Microsoft Outlook
- Active Directory
- Private Branch Exchange (PBX)
- Network Administration
- Phishing
- Restoration
- Virtual Desktops
- Help Desk Support
- Workstations
- Virtualization
- BIOS
- Ethernet
- Security Information And Event Management (SIEM)
- PcAnywhere
Timeline
Desktop Support Analyst
Mimedx Inc
01.2021 - Current
Help Desk Support
SERVIT
06.2019 - 03.2021
IT Coordinator
Quality Health Plans Of NY Inc.
10.2018 - 04.2019
System Analyst
LINCOLN COMPUTER SERVICES
09.2015 - Current
Help Desk Analyst
KWI
03.2012 - 06.2015
Help Desk/Desktop Support Technician
Sleepy's
06.2010 - 06.2012
Technician
LANGER
01.2002 - 02.2007
Electronics, Computer Repair Technology and Networking Diploma -
Hunter Business School
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