Chad Davis
Northampton,PA
Summary
Dynamic and results-driven Restoration Operations Leader with over a decade of comprehensive industry experience spanning branch management, high-volume project coordination, and carrier-side claims adjusting. Proven track record of driving profitability, including generating a $1.2M end-of-year profit territory, optimizing subcontractor workflows, and training high-performing field teams. Expert in navigating complex insurance carrier SLAs, TPA compliance, and building resilient relationships with adjusters and clients to maintain elite customer satisfaction (POM/Survey) scores. U.S. Navy Veteran bringing a foundational background in high-stakes engineering and safety operations.
Overview
1
1
Certification
18
18
years of professional experience
Work History
Service Master, Lead Project Manager
Griffing
Slatington, PA
07.2026 - Current
- Led mitigation crews in Lehigh Valley & Scranton territory as well as trained new and seasoned technicians.
- Coordinated with carriers and clients to complete all mitigation and cycle times, contributing to high POM/Survey scores.
- Maintained customer & adjuster relationships for active claims and business relationships.
- Performed inspections in residential and commercial properties for both mitigation services and reconstruction services interior/exterior for the Lehigh Valley territory.
- Guided customers through mitigation and repairs process to establish clear expectations and timelines for claims and direct pays.
- Assisted lead recon estimator in writing and submitting supplements for additional work, while providing change orders for project managers and subcontractors.
- Led cat teams during storm events out of state and assisted other franchise teams with overflow.
- Represented the brand/franchise in fundraisers for local charities and participated in events in both the Scranton & Lehigh Valley territories.
Lead Estimator/Project Manager
Servpro Team Davis
Allentown, PA
07.2025 - 07.2026
- Performed inspections in residential and commercial properties for both mitigation services and reconstruction services interior/exterior. Estimated for both the reconstruction department and the mitigation department as well as led crews and subs for both departments.
- Coordinated daily with PMs and subs to ensure timely and budget-compliant completion of recon project phases.
- Collaborated with carriers and clients to complete all mitigation and construction cycle times.
- Cultivated customer relationships throughout mitigation and reconstruction projects, contributing to high POM/Survey scores.
- Wrote and submitted supplements for additional work and provided change orders for PMs and subs.
- Educated customers on mitigation and repair processes, clarifying expectations and timelines for claims or direct pays.
- Participated in Servpro events/fundraisers with the marketing and sales team.
Recon Estimator
Servpro Team Doyle
Allentown, PA
11.2024 - 04.2025
- Negotiated final estimate with adjusters to ensure fair and accurate payments for each claim ensuring SLAs are being followed.
- Created and uploaded sketches/estimates within required timelines for insurance carriers and TPAs.
- Conducted inspections and developed rebuild estimates after securing repair/remodel agreements with clients.
- Cultivated and maintained customer relationships for reconstruction services related to insurance claims and direct pay jobs.
- Educated customers on the construction process and set expectations/timelines in regards to material orders, installation/completion, and the insurance claim process.
- Collaborated with clients and project managers to clarify desired upgrades and manage change orders.
Recon Manager
PuroClean
Gilbert, PA
04.2024 - 08.2024
- Managed day-to-day operations within recon department, ensuring efficient workflow for field crews, subcontractors, job timelines, and equipment resources.
- Transitioned mitigation jobs to recon upon completion of demo by mitigation department, facilitating seamless project continuity.
- Took over mitigation jobs when mit department was at capacity in order to continue accepting jobs and meeting SLA agreements for TPAs and corporate accounts.
- Evaluated new and completed losses to deliver sketches, 3D Matterports, and estimates for stakeholders.
Branch Manager
Service Master
Bethlehem, PA
04.2023 - 01.2024
- Oversaw all day-to-day operations within my branch territory to maintain an efficient workflow for field crews, job timelines, and equipment resources.
- Executed on-call manager rotation with branch managers, overseeing all territories and after-hours crews to maintain operational continuity.
- Trained technicians, crew leads, estimators, and administrative personnel, contributing to a 1.2 million end-of-year profit for territory.
- Maintained and started new relations with insurance agents and adjusters in order to keep my territory a first pick for Water, Fire, Mold, and Bio jobs.
- Inspected new and completed losses to provide Sketches, 3D Matterports, and estimates for requesting parties.
Equipment Operator & Problem solver
QVC
Bethlehem, PA
06.2020 - 09.2022
- Operated industrial trucks (forklift) to facilitate picking, stowing, shuttling, loading, and unloading while adhering to safety protocols and PIT equipment use.
- Reviewed and resolved exceptions for IOL, Shuttle Dwell, 24-hour, and Stow Exception reports to ensure operational continuity.
- Investigated stow/pick exceptions and reported findings to ICQA team managers regarding lost or damaged inventory.
- Helped train new equipment operators to use CWMS systems to reduce time off task.
Operations manager
Focused Service Industries
Bend, OR
06.2019 - 02.2020
- Oversaw all active jobs, ensuring adherence to timelines, budgets, and safety standards.
- Inspected active job sites to verify compliance with project timelines.
- Created employee schedules based on individual skill sets which resulted in the reduction of overtime and job length.
- Developed water mitigation department to enhance operational efficiency.
- Submitted comprehensive bids and estimates for city and HOA contracts, covering services such as snow removal, landscape design, maintenance, water restoration, fire restoration, mold remediation, and both interior and exterior repairs.
Water Mitigation Claims Specialist
Liberty Mutual/Safeco Insurance
Plano, TX
12.2017 - 06.2019
- Evaluated policies on newly assigned claims to determine coverage based on identified cause of loss.
- Assessed water mitigation photos and dry logs to validate drying times and ensure compliance with industry standards.
- Worked with non-preferred vendors and preferred vendors regarding invoice revisions and reduced dry times based on info provided.
- Reviewed pre testing, estimates, and post completion testing for mold and asbestos related claims.
Water Mitigation Specialist
Dry Force
Irving, TX
06.2017 - 12.2017
- Obtained WRT and ASD certifications to enhance professional knowledge.
- Extracted standing water using pumps, weighted extractors, and vacuums; set up drying equipment for effective mitigation.
- Set up dehumidifiers and air movers for structural drying
- Inspected new water losses and provided onsite estimates during inspections to secure work.
- Documented photos, contracts, notes, and dry logs to be uploaded on all mitigation projects.
- Guided homeowners in filing claims, ensuring clear understanding of process and expectations.
General Manager
Top Security LLC
Gaston, OR
03.2016 - 06.2017
- Negotiated and secured contracts with clubs and bars across Portland, increasing business partnerships.
- Developed targeted marketing initiatives to enhance brand visibility, facilitating expansion into local events like rodeos and concerts.
- Managed hiring processes and provided oversight for new employees, ensuring alignment with company standards.
Water Mitigation Specialist
Dry Force
Grand Prairie, Texas
01.2014 - 06.2014
- Obtained WRT and ASD certifications to enhance professional skills.
- Inspected new water losses and provided onsite estimates during inspections to secure work.
- Extracted standing water using pumps, weighted extractors, vacuums, and then set drying equipment.
- Set up dehumidifiers and air movers for structural drying.
- Documented project details including photos, contracts, notes, and dry logs to ensure thorough record-keeping for mitigation projects.
- Guided homeowners through claims process, clarifying steps and setting expectations for timely resolution.
Aviation Boatswain's Mate Equipment Operator (ABE)
United States Navy
, United States
08.2008 - 11.2013
- Hydraulic systems engineer- maintained hydraulic and steam catapults.
- Operated Hydraulic and steam catapults, Barricades, water brakes, Arresting gear/sheave dampers, Arresting gear engines/retraction engines, Jet blast deflectors/control panels, and Deck-edge control stations
- Led man up crews during flight operations during operation Iraqi freedom and operation enduring freedom.
- Employed safety procedures during flight operations with zero casualties and zero injuries.
- Lead and performed priority maintenance on key launch and recovery equipment to ensure flight operations.
- Provided expertise in hydraulic and steam systems as a member of the Maintenance Support Specialist department.
- Developed maintenance cards, records, and computerized files for all assigned job maintenance as CDI.
- Updated senior leadership daily on task status and provided clear instructions to subordinates.
- Implemented safety accountability measures and produced safety reports/audits for ICQA compliance.
- Attached to Security Personnel - Anti Terrorism Security Task Force per request after last deployment for personal growth.
Education
Bachelor of science - business management
University of Phoenix
08-2017
Diploma -
Molalla High School
Molalla, OR01-2007
Skills
- Xactimate
- XACT analysis
- Symbility
- Navigator
- Eagle View
- Docusketch
- Matterport
- Xactimate Scan Sketch
- Core Logic/Next Gear
- Mica
- Mitigate
- Alacrity
- Sedgwick
- contractor connection
- Mold remediation
- Fire restoration
- Asbestos abatements
- Bio/Hazmat remediation
- Project scheduling
- Estimate writing
- Project documentation
Accomplishments
- Multiple shine points - Liberty Mutual.
- Good Conduct Medal - Naval award.
- Two Battle E ribbons - Naval award.
- Multiple Bravo Zulu awards in maintenance support during second deployment -Naval award.
Certification
- Commercial supervisor license - Service Master
- Forklift Class 1,4,5 - Superior Safety Solutions LLC
- MEWP - 3A & 3B - Superior Safety Solutions LLC
Timeline
Service Master, Lead Project Manager
Griffing
07.2026 - Current
Lead Estimator/Project Manager
Servpro Team Davis
07.2025 - 07.2026
Recon Estimator
Servpro Team Doyle
11.2024 - 04.2025
Recon Manager
PuroClean
04.2024 - 08.2024
Branch Manager
Service Master
04.2023 - 01.2024
Equipment Operator & Problem solver
QVC
06.2020 - 09.2022
Operations manager
Focused Service Industries
06.2019 - 02.2020
Water Mitigation Claims Specialist
Liberty Mutual/Safeco Insurance
12.2017 - 06.2019
Water Mitigation Specialist
Dry Force
06.2017 - 12.2017
General Manager
Top Security LLC
03.2016 - 06.2017
Water Mitigation Specialist
Dry Force
01.2014 - 06.2014
Aviation Boatswain's Mate Equipment Operator (ABE)
United States Navy
08.2008 - 11.2013
Bachelor of science - business management
University of Phoenix
Diploma -
Molalla High School