Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Chad Decker

Morrow

Summary

District Service Manager with a proven track record of enhancing productivity and achieving operational efficiency. Expertise in operational management, customer satisfaction, and team leadership. Strong communication and problem-solving skills drive service excellence and support organizational objectives.

Overview

13
13
years of professional experience
1
1
Certification

Work History

OH

ULTIMATE HOME SERVICES, LLC
Cincinnati
09.2017 - Current
  • Oversaw management of 60+ installation subcontractor crews across various projects.
  • Managed direct reports including schedulers, project managers, warehouse associates, and service technicians.
  • Cultivated relationships with management and sales associates at 44 Lowe's stores to enhance collaboration.
  • Drove sales growth and improved close rate metrics through strategic initiatives.
  • Enhanced customer service metrics to consistently meet or exceed established standards.
  • Successfully managed approximately 15,000 projects annually from inception to completion.
  • Developed, implemented, and enforced comprehensive policies and procedures for operational efficiency.
  • Recruited and motivated teams to achieve high performance and morale.

OH

ULTIMATE HOME SERVICES, LLC
Dayton
04.2016 - 09.2017
  • Conducted in-home measurements and assessments for installation projects.
  • Managed installation projects, ensuring timely completions and adherence to budgets.
  • Supervised project managers, enhancing estimation accuracy and customer satisfaction.
  • Drove sales initiatives that significantly improved close rates.
  • Monitored customer service metrics to consistently exceed performance benchmarks.

OH

LOWE’S HOME IMPROVEMENT
Cincinnati
04.2014 - 04.2016
  • Oversaw Lowe's Installed Sales program, ensuring compliance and operational efficiency.
  • Drove customer service metrics to consistently meet or exceed established standards.
  • Managed remodeling projects, including kitchen and bath renovations, from initiation to completion.
  • Directed exterior projects, such as fencing, decks, and roofing installations, ensuring quality execution.

OH

LOWE’S HOME IMPROVEMENT
Cincinnati
05.2013 - 04.2014
  • Achieved sales and close rate targets through strategic initiatives.
  • Elevated customer service metrics to consistently exceed standards.
  • Maintained display units to ensure optimal product presentation.

OH

LOWE’S HOME IMPROVEMENT
Cincinnati
05.2012 - 05.2013
  • Drove customer service metrics to consistently exceed established standards.
  • Coordinated installation projects to align with Lowe's Installed Sales program.
  • Cultivated strong relationships with vendors and installers for enhanced collaboration.

Education

Construction Management -

05/2011
05.2011

High School Diploma -

05/2009
05.2009

Skills

  • Project management and policy development
  • Customer service and support
  • Installation and crew leadership
  • Relationship management
  • Microsoft Office proficiency
  • Microsoft Dynamics and Floor Wizard expertise

Affiliations

  • Member of the Church of Jesus Christ of Latter-day Saints where I have held various volunteer positions including Teacher, Quorum President, Councilor, and Executive Secretary.

Accomplishments

  • Instrumental in Ultimate Home Services achieving Installation service provider of the year three years in a row: 2022, 2023, 2024

Certification

  • Lead certified renovator
  • forklift certified

References

References available upon request.

Timeline

OH

ULTIMATE HOME SERVICES, LLC
09.2017 - Current

OH

ULTIMATE HOME SERVICES, LLC
04.2016 - 09.2017

OH

LOWE’S HOME IMPROVEMENT
04.2014 - 04.2016

OH

LOWE’S HOME IMPROVEMENT
05.2013 - 04.2014

OH

LOWE’S HOME IMPROVEMENT
05.2012 - 05.2013

Construction Management -

05/2011

High School Diploma -

05/2009

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