Microsoft Office
Chad Franklin
Kansas City,MO
Summary
Accomplished General Manager with a proven track record. And focused on a positive customer experience to promote loyalty and repeat business. Created a digital transformation, enhancing customer retention by 24%. Expert in dealership management and an effective leader, excelling in strategic planning, marketing, and system implementation, driving significant business growth and operational efficiency. Strong leadership skills with a focus on team cohesion and operational efficiency.
Overview
27
27
years of professional experience
Work History
Food Service Worker
Advantage Resource Group
02.2024 - Current
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Greeted customers at the counter to fulfill requests and answer questions.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures. Increasing efficiency and lowering food costs by 27%.
Procurement Manager
K.C. Energy and Solar
12.2019 - 01.2024
- Analyzed market conditions to make informed decisions on pricing and purchasing strategies.
- Prepared and presented reports to management on purchasing trends and cost savings to aid in decision-making.
- Created and maintained a portfolio of qualified vendors to expand inventory options and lowering costs by 31% on average per solar installation.
- Monitored and managed procurement budget to control costs.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Managed supply chain process, from order placement to delivery, to facilitate on-time and accurate fulfillment.
Operations Manager
P.F. Realty
05.2015 - 11.2019
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Negotiated contracts with vendors and suppliers to obtain the best pricing and terms saving the company 34% over the next 12 months.
- Organized open house events to promote properties on the market.
General Manager
National Auto Sales and Leasing
07.1997 - 04.2015
- Managed all aspects of daily operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Increased sales by 171% within 18 months by strategizing inventory management and employing data driven market insights.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Spearheaded a digital transformation initiative that modernized sales processes and enhanced customer engagements through the implementation of a CRM system , leading to a 24% increase in customer retention rates over six months.
Education
BBA - Banking And Finance
Southwest Missouri State University
Springfield, MO05-1992
Skills
- Dealership Management
- Workplace Professionalism
- Performance monitoring
- Marketing
- System implementation
- Employee Recruiting and Training
- Finance and Insurance
- Effective leader
- Expense control
- Windows / Mac / Microsoft Office Proficient
Software
Windows
Mac
Timeline
Food Service Worker
Advantage Resource Group
02.2024 - Current
Procurement Manager
K.C. Energy and Solar
12.2019 - 01.2024
Operations Manager
P.F. Realty
05.2015 - 11.2019
General Manager
National Auto Sales and Leasing
07.1997 - 04.2015
BBA - Banking And Finance
Southwest Missouri State University
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