Matthew Ott

Write work orders for Automotive, agriculture, and small engine work, order and receive in parts, oversee shop operations, conduct monthly safety checks of the automotive shop.

• Managed daily operations of automotive service department at McFarlanes Mfg.
• Supervised and trained service technicians on best practices and safety protocols.
• Coordinated schedules for service appointments to optimize workflow and efficiency.
• Ensured compliance with industry standards and company policies in all operations.
• Oversaw inventory management of automotive parts and tools for the service department.
• Developed customer service strategies to enhance client satisfaction and retention.
• Evaluated technician performance and provided constructive feedback for improvement.
• Conducted regular meetings with team to discuss goals, challenges, and solutions.
• Hired, trained, and supervised a team of automotive service technicians.
• Advised customers on proper vehicle care techniques after completion of repairs.
• Resolved customer disputes by listening attentively to their concerns and finding appropriate solutions.
• Monitored worker skills and training to correctly delegate assignments for maximum performance.
• Performed daily inspections of service technicians' work to ensure quality assurance.
• Ensured compliance with all applicable safety regulations while performing automotive repairs.
• Monitored shop productivity reports to determine if goals were being met or exceeded.
• Scheduled preventive maintenance services for customers according to manufacturer's recommendations.
• Provided customers with repair estimates and advised them on additional services that may be needed.
• Developed and maintained effective relationships with vendors to ensure cost-effective repairs for customers.
• Analyzed repair orders to identify trends in vehicle issues, parts usage, and labor costs.
• Designed training programs for new hires based on their skill level and experience.
• Maintained accurate records of all inventory levels, including ordering parts when necessary.
• Implemented processes to improve customer satisfaction and retention.
• Coordinated daily operations to maintain compliance with annual budget goals.
• Created marketing plans for the service department to attract more customers.
• Hired and trained team to maintain and repair vehicles.
• Reviewed invoices from suppliers to ensure accuracy before payment was made.
• Prepared monthly financial statements for review by upper management.
• Assigned and scheduled work of auto service staff handling vehicles per day.
• Scheduled preventive maintenance services according to manufacturer's recommendations.
• Recruited and trained new employees to meet job requirements.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Delegated work to staff, setting priorities and goals.
• Evaluated individual and team business performance and identified opportunities for improvement.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Interviewed prospective employees and provided input to HR on hiring decisions.
• Reviewed completed work to verify consistency, quality, and conformance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.

• Write up of repair orders for internal and customer vehicles, submitting factory and aftermarket warranty claims, using Cdk, Adp, and microsoft word, I also hired and trained Technicians and detailer technicians.
• Assisted in managing daily service operations and staff scheduling.
• Coordinated customer service inquiries and resolved issues effectively.
• Supported service technicians with workflow management and resource allocation.
• Maintained accurate service records using dealership management systems.
• Facilitated communication between customers and service team for clarity.
• Trained new employees on company policies and customer service protocols.
• Assigned tasks to technicians based on their skill level and experience.
• Resolved escalated customer complaints in a timely manner while keeping customers informed throughout process.
• Collaborated with customers to offer solutions to service needs.
• Worked closely with sales team to ensure proper warranty coverage was being applied when necessary.
• Adhered to customer service standards to foster satisfaction and retention.
• Created written estimates and obtained customer consent to proceed.
• Monitored technician performance and provided feedback on areas needing improvement.
• Motivated and supported employees to maintain low turnover.
• Assisted in developing service strategies and budgets to meet customer satisfaction goals.
• Provided oversight for staff of technicians, ensuring productivity and quality standards were met.
• Pitched in to complete various duties during peak periods or employee absences.
• Coordinated with other departments within the organization regarding any changes or updates related to services offered.
• Analyzed data from previous repair jobs to identify trends in common problems or malfunctions that could be addressed proactively.
• Ensured accurate documentation of customer service activities and maintained records of all customer interactions.
• Prioritized and delegated daily work tasks to meet anticipated project goals.
• Created employee work schedules to keep shifts properly staffed.
• Oversaw daily operations of the service department, including scheduling and workflow management.
• Coordinated with the warranty department to process claims and provide customer support.
• Coordinated with sales and marketing teams to develop service offers and promotions.
• Remained calm and professional in stressful circumstances and effectively diffused tense situations.
• Assigned work and monitored performance of project personnel.
• Delegated work to staff, setting priorities and goals.
• Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
• Resolved customer inquiries and complaints requiring management-level escalation.
• Reviewed completed work to verify consistency, quality, and conformance.
• Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
• Interviewed prospective employees and provided input to HR on hiring decisions.

• Operated delivery vehicles to transport goods efficiently.
• Maintained vehicle cleanliness and ensured safety compliance.
• Planned and navigated optimal routes for timely deliveries.
• Communicated effectively with dispatch and customers regarding deliveries.
• Conducted routine inspections to identify maintenance needs promptly.
• Assisted in loading and unloading cargo at various locations.
• Managed documentation for delivery logs and vehicle maintenance records.
• Followed all traffic laws and regulations while driving professionally.
• Delivered goods and services to customers on time and in excellent condition.
• Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.
• Documented daily mileage, gas, and other data.
• Adhered to company policies and procedures related to safety and security standards.
• Delivered packages to customers in a timely and efficient manner.
• Inspected vehicles for cleanliness and checked gas and oil levels prior to departure.
• Inspected vehicles for mechanical items and safety issues, ensuring they are in proper working condition.
• Performed pre-trip inspection checks and reported problems to supervisor.
• Secured merchandise, avoiding damage during transportation.
• Provided excellent customer service by responding promptly to customer inquiries and complaints.
• Monitored road conditions during trips to determine if any adjustments need to be made due to weather or traffic delays.
• Maintained accurate logs of vehicle inspections and repair status.
• Checked loads to ensure that cargo was secure and distributed evenly.
• Monitored traffic conditions and applied defensive strategies to avoid accidents.
• Assisted with loading and unloading freight when necessary.
• Participated in training sessions regarding safe driving practices and defensive driving techniques.
• Drove trucks to and from job sites to deliver supplies.
• Conducted pre-trip inspections prior to departure including verifying load details and confirming route information.
• Achieved consistently high customer scores due to exceptional service.
• Determined most expedient trip by mapping out driving routes ahead of time.
• Saved fuel by leveraging GPS to identify faster routes.
• Loaded and unloaded goods from truck using hand-trucks or pallet jacks.
• Ensured compliance with DOT regulations and other applicable laws governing transportation of cargo.
• Reported any incidents involving the truck or its cargo to management immediately.
• Prepared documents such as bills of lading, invoices, receipts, proof of delivery documents.
• Performed routine maintenance on trucks such as checking fluid levels, replacing filters, and lubricating moving parts.
• Operated standard warehouse equipment to assist with loading and unloading of deliveries.
• Managed time efficiently when making multiple stops along designated routes.
• Inspected vehicles for mechanical items and safety issues prior to operating them.
• Followed routes assigned by dispatchers to meet delivery objectives.
• Adhered to traffic laws and regulations to prevent accidents.
• Coordinated with warehouse staff for efficient cargo loading and unloading.
• Demonstrated ability to handle emergency situations calmly and effectively.
• Ensured vehicle cleanliness and performed regular maintenance checks.
• Utilized GPS and maps for efficient route planning.
• Reported any vehicle malfunctions or accidents immediately to management.
• Conducted pre-trip and post-trip vehicle inspections to ensure operational safety.

• Diagnosed vehicle issues using advanced diagnostic tools and equipment.
• Performed routine maintenance and repair on various Ford models.
• Inspected vehicles for safety compliance and identified necessary repairs.
• Provided exceptional customer service by explaining repairs and maintenance needs.
• Trained junior mechanics on best practices and safety protocols in the shop.
• Maintained a clean and organized workspace to promote safety standards.
• Repaired or replaced worn parts such as brake pads and wheel bearings using hand tools and power tools.
• Inspected, serviced, and repaired brakes, exhaust systems, transmissions, engines, suspension systems, drive trains, fuel systems and other vehicle components as required.
• Performed preventive maintenance services such as oil changes and tune-ups on cars and trucks.
• Assisted fellow mechanics when necessary during complex repairs.
• Organized tools and supplies neatly within the workspace for easy access during maintenance tasks.
• Diagnosed mechanical problems on a wide variety of vehicles using specialized tools and equipment.
• Kept detailed records of repairs, labor involved and parts used.
• Installed new or rebuilt engines into vehicles following manufacturer's instructions for installation procedures.
• Identified additional needed repairs by conducting visual inspections of the vehicle's interior and exterior.
• Ensured safety protocols were followed while working on vehicles.
• Maintained garage safety protocols to meet regulatory and company expectations.
• Tested components with appropriate instruments to ensure proper operation.
• Utilized computer diagnostic equipment to troubleshoot electrical issues in vehicles.
• Examined loose bolts and specified safety devices on vehicles and made adjustments.
• Completed required paperwork and delivered to customer.
• Researched parts availability from vendors in order to complete repairs efficiently.
• Conveyed troubleshooting diagnosis to customer and outlined proposed repair plan and associated costs.