Chad Gozzo
San Jose,CA
Summary
Hard working and dependable college student with exceptional customer service and strong organizational skills. Very effective at teamwork, collaboration, and problem-solving. Adept at managing high-stress situations and multitasking. Demonstrates an outgoing personality and excellent people skills.
Overview
2
2
years of professional experience
Work History
Sales Associate
Hollister Co.
San Jose, CA
10.2022 - 02.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Groomer's Assistant
Carmelita's Dog Laundry
San Jose, CA
05.2021 - 08.2021
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
- Washed, dried and brushed animals to maintain good grooming standards.
- Provided excellent customer service by greeting every customer and their pet. Retrieved and returned animals to their owners after completion of services.
Education
Associate of Arts - Psychology
San Jose City College
San Jose, CA12.2025
Skills
Exceptional Customer Service
Outgoing Personality
Merchandise Display
Teamwork and Collaboration
Time Management
Problem-solving skills
Multi-tasking strength
Excellent people skills
Timeline
Sales Associate
Hollister Co.
10.2022 - 02.2023
Groomer's Assistant
Carmelita's Dog Laundry
05.2021 - 08.2021
Associate of Arts - Psychology
San Jose City College