Chad Jackson
Jalapeno Tree Restaurants
Longview,United States
23
Years of experience
As a seasoned professional, I possess a progressive track record in driving bottom-line performance and crafting powerful, profitable strategies. My expertise lies in building business acumen with sales and marketing teams, fostering wealth creation, performance enhancement, and robust business development. An articulate communicator, I excel in engaging with senior management and key industry professionals, cultivating highly productive teams, fortifying talent pipelines, delivering comprehensive training, inspiring the pursuit of superior results. Dynamic leader with a robust track record in driving profitability and crafting powerful, profitable strategies. My expertise lies in building business acumen with sales and marketing teams, fostering wealth creation, performance enhancement, and robust business development. An articulate communicator, I excel in engaging with senior management and key industry professionals, cultivating highly productive teams, fortifying talent pipelines, delivering comprehensive training, inspiring the pursuit of superior results.
Training professional with track record of leading impactful training programs and initiatives. Known for fostering collaborative team environments and consistently achieving results. Reliable and adaptable, with strong leadership and strategic planning abilities.
Experienced with implementing comprehensive training programs and initiatives. Utilizes leadership and strategic planning to enhance team performance and organizational growth. Track record of fostering collaborative environments that drive results.
Work History
Training General Manager
7 Months- Developed and implemented training programs to enhance staff performance and operational efficiency.
- Facilitated onboarding processes for new employees, ensuring compliance with company standards.
- Led workshops to improve service delivery and customer satisfaction across multiple locations.
- Analyzed training needs and adjusted curricula based on feedback and performance metrics.
- Streamlined training procedures, reducing onboarding time while maintaining quality standards.
- Evaluated training outcomes and made data-driven recommendations for continuous improvement efforts.
- Increased overall productivity by conducting regular skills assessments and providing targeted training opportunities.
- Improved employee retention by developing and implementing comprehensive training programs.
Hospitality Consultant, General Manager
1 Year 7 Months- Led the strategic planning and launch of a high-profile entertainment venue, projected to generate $12 million in annual revenue.
- Conducted in-depth market research and competitive analysis to guide concept development and ensure market positioning.
- Collaborated with architects, designers, operations, and marketing teams to create a guest-centric experience that aligns with brand values and financial objectives.
- Developed comprehensive business plans, financial models, and operational frameworks to enhance scalability and sustain long-term profitability.
- Provided expert advice on staffing structures, service design, vendor partnerships, and regulatory compliance for pre-opening phases.
- Designed detailed pre-opening timelines, standard operating procedures (SOPs), and training programs to ensure operational excellence and a successful launch.
- Collaborated with stakeholders to enhance service delivery and guest experience.
- Analyzed client needs to develop tailored hospitality solutions.
- Conducted market research to identify trends and inform strategic recommendations.
- Trained staff on best practices, improving operational efficiency and service standards.
Interim Director of Operations
5 Months- Managed comprehensive operations for a large-scale HOA spanning over 4500 acres, serving a community of 3000+ residents.
- Led diverse projects with budgets up to $450,000, ensuring completion within financial constraints and timelines.
- Spearheaded effective resolution of security and maintenance issues, enhancing stakeholder satisfaction and community safety.
- Recognized for outstanding conflict resolution skills, receiving consistent commendations from Board Members and residents.
- Cultivated a reputation for service excellence, reliability, and delivering high-quality results in community management.
Chief Operating Officer
3 Years 11 Months- Took charge of enhancing fiscal health of operations by conducting all financial reporting and P&L accountability, directing effort and time into incremental revenue growth and pursuit of profitability avenues.
- Positioned safety and profitability at center of all operational functioning, strengthened vendor relationships, and solidified sustainability of contracts.
- Grew top-line by 15% every year since 2020, member additions by 15% since 2020, and membership satisfaction rates by 25%.
- Spearheaded initiatives to enhance the remodeling process, overseeing $500k remodel using insights gained by conducting backup plans and assessing for future needs.
- Navigated business landscape and overcame market challenges, achieving highest revenue growth in the history of organization despite Covid-19 restrictions.
Corporate Training General Manager & General Manager
4 Years- Spearheaded talent development initiatives, training and mentoring management teams, resulting in 100% compliance with company standards and operationally hired 100+ employees.
- Managed all aspects of financial accountability (AFT) to cover fiscal years, ensuring compliance with company standards and achieving 100% compliance with financial audits.
- Led strategic initiatives to enhance guest experience, resulting in a 15% increase in guest satisfaction scores.
- Successfully managed a team of 50+ employees and oversaw a staff of over 50 hourly employees, ensuring compliance with company standards and achieving 100% compliance with financial audits.
- Ensured compliance with company standards and achieved a $3M and achieving a $250K growth in FY 2017, which transformed a low-performing location into a top-ranking store and receiving company-wide success ratings.
- Consistently recognized by District Managers for exceptional leadership and high performance.
Food Service Director
4 Years 11 Months- Executed multi-service operations with punctuality and efficiency, ensuring all job responsibilities were met to high standards.
- Managed budget effectively, identifying and reducing unnecessary expenditures to prevent fiscal overspending.
- Played a key role in the recruitment and management of staff, adhering to diverse policies, individual needs, and safety protocols.
- Transitioned to a company-wide purchasing system through a new service contract, resulting in increased revenue for the years 2014 and 2015.
- Implemented and oversaw the Global Field Financial System, enhancing job performance on an international scale by accurately monitoring departmental financial transactions, including Accounts Payable and Receivable.
Education
Master of Science in Management
Bachelor of Applied Arts and Sciences - Hospitality
Skills
Team Leadership & Management
Budget & Finance Management
System & Process Improvement
Product & Service Optimization
Sales & Safety Management
Performance Management
Training delivery
Staff development
Employee engagement
Coaching and mentoring
Leadership training
Training facilitation
Exceptional communicator
LANGUAGE
English
Timeline
Training General Manager
Jalapeno Tree Restaurants
11.2025 - CurrentRead More
Hospitality Consultant, General Manager
Cargo LLC
01.2024 - 08.2025Read More
Interim Director of Operations
Holly Lake Ranch Association
08.2023 - 01.2024Read More
Chief Operating Officer
Cherokee Club
01.2020 - 12.2023Read More
Corporate Training General Manager & General Manager
Buffalo Wild Wings
01.2016 - 01.2020Read More
Food Service Director
Aramark / Good Shepherd
01.2012 - 12.2016Read More
University of North Texas
Bachelor of Applied Arts and Sciences from Hospitality
Read More
Southern New Hampshire University
Master of Science in Management
Read More
LINK
LinkedIn Profile: https://www.linkedin.com/in/chad-jackson-ms-cdm