Summary
Overview
Work History
Education
Skills
Timeline
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CHAD JEFFERSON

Studio City,CA

Summary

Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.

Overview

10
10
years of professional experience

Work History

IT Specialist

Oro Recovery
06.2019 - Current
    • Managed and maintained multiple domains within MS 365
    • Determined and alleviated hardware, software and network issues.
    • Maintained and installed multiple locations Invid NVR camera systems.
    • Monitored system upgrades, which included patches, service packs, hot fixes and new configurations using Solarwinds RMM.
    • Installed and supported hardware and software, including desktops, servers and printers in a mixed OS environment.
    • Managed employee access, including security roles and permissions using MS Azure.
    • Used ticketing systems to manage and process support actions and requests.
    • Managed new wireless network installations at multiple locations using Omada controllers and Zyzel router and firewalls.

IT Lead

Soba Management LLC
06.2016 - 06.2019
  • Devised technology-based solutions to meet a range of operational needs.
  • Coordinated installation of computer programs and systems to meet HIPAA standards.
  • Office 365 exchange global administrator for 5 separate domains, supporting over 500 users.
  • Set up, optimized and managed network equipment.
  • Analyzed intricate server issues and supported large enterprise and business-critical applications.
  • Responsible for implementation of new MSP/RMM software for our IT team and end users to better communicate and problem solve.
  • Orchestrated and oversaw upgrades to system hardware and software.
  • Traveled to client sites and answered questions via phone and email so that issues were remedied quickly.
  • Set up new desktop systems and configured laptops for incoming employees, loading required software and server permissions.
  • Admin of VOIP phone system, installation and troubleshooting for multiple sites across many states.

IT Technical Analyst at Fox Studios, Century City

Turner Techtronics Inc
11.2015 - 06.2016
  • Effectively confer with users and conduct computer diagnostics on a daily basis to investigate and resolve problems and to provide technical assistance and support, on site and remotely
  • Collaborate with the global team to strategize and resolve challenging IT support cases
  • Direct research on multiple HP and Xerox printers and scanners, including maintenance kits and software troubleshooting both locally and server level.
  • Work on large enterprise and business critical applications
  • Perform second-level support for all workstation and server class systems
  • Diagnosed and resolved internet connectivity problems, and general software and hardware issues

Technical Analyst Sr. Associate / End User Services

Dignity Health
11.2013 - 11.2015
  • Earned the “Making a Difference” award for providing excellent customer service and support for end users within a clinical environment.
  • Oversaw the deployment of Windows 7 upgrades for 370 users, including training and management of contractors.
  • Developed guidelines for new systems and modifications to help lower costs and improve internal processes.
  • Managed client data-backups and restores from old systems to new systems, including software configuration.
  • Installed and diagnosed laptops, desktops, cellphones and tablets - both clinical and non-clinical; resolved user inquiries relating to computer software and hardware operation.
  • Performed installation and configuration on computer hardware including: switches, modems, printers and a range of other hardware peripherals.

Education

Avid Professional Certification - Audio Engineering

Video Symphony
Burbank, CA
2011

Skills

  • Microsoft Azure
  • Mobile Device Management
  • Desktop Support
  • Network Administration
  • Microsoft Exchange 365
  • VoIP Systems
  • NVR/DVR Security Camera Systems
  • Network Switches
  • System Upgrades
  • Router Installation and Optimization

Timeline

IT Specialist

Oro Recovery
06.2019 - Current

IT Lead

Soba Management LLC
06.2016 - 06.2019

IT Technical Analyst at Fox Studios, Century City

Turner Techtronics Inc
11.2015 - 06.2016

Technical Analyst Sr. Associate / End User Services

Dignity Health
11.2013 - 11.2015

Avid Professional Certification - Audio Engineering

Video Symphony

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CHAD JEFFERSON