Chad Johnson
Plano,TX
Summary
Results-driven consumer loan sales professional with 11+ years of experience producing high loan volume and exceeding sales goals in fast-paced financial services environments. Proven top producer with a strong track record of converting opportunities into funded loans through consultative selling, disciplined pipeline management, and consistent closing execution. Consistently delivers elite personal loan production through consultative selling, pipeline management, effective objection handling, and strong closing techniques.
Overview
15
15
years of professional experience
Work History
Loan Advisor
TEXANS CREDIT UNION
02.2020 - Current
- Drive high-volume consumer loan production by converting inbound and outbound opportunities into funded loans through consultative, needs-based sales conversations.
- Utilize open-ended questioning, objection handling, and closing techniques to address rate, payment, and credit concerns while maintaining strong approval and funding outcomes.
- Analyze credit reports, income, and collateral to structure competitive loan terms aligned with underwriting guidelines and member goals.
- Present, recommend, and sell ancillary products to increase overall loan value and enhance member protection.
- Actively manage a personal loan pipeline, following up on documentation, stipulations, and approvals to ensure timely funding and minimal fallout.
- Partner with underwriting and processing teams to resolve exceptions, remove obstacles, and accelerate funding timelines while ensuring compliance and a positive member experience.
Loan Officer
CREDIT UNION OF TEXAS
08.2015 - 09.2019
- Exceeded individual loan sales goals in a high-volume contact center environment handling continuous inbound and outbound opportunities.
- Originated consumer loans using FSP and Episys, converting member inquiries into funded loans through consultative sales techniques.
- Identified cross-sell opportunities and effectively positioned financial products to match member needs.
- Maintained accurate applications and documentation to support underwriting decisions and funding timelines.
Lobby Service Representative
HOMEBANK TEXAS
02.2012 - 07.2015
- Opened and serviced consumer and business accounts through proactive conversations focused on identifying financial needs.
- Supported branch sales activity through product referrals and account servicing excellence.
- Assisted with audits, CTR reviews, and operational accuracy while maintaining strong member interactions.
- Selected contributor to the Temenos core system rewrite, improving loan workflow efficiency and sales execution.
- Co-developed the PURL program, supporting consistent loan sales execution across frontline teams.
- Recognized subject-matter resource for TSP loans, resolving complex applications and protecting funding outcomes.
- Platinum Club Award Winner
- Employee of the Year
Education
High School Diploma -
Rockwall High School
Rockwall, TXundefined
Eastfield College
Mesquite, TXSkills
- Consumer Loan Production
- Consultative & Needs-Based Selling
- Objection Handling & Closing
- Loan Pipeline Management
- Credit Analysis & Loan Structuring
- Ancillary Product Sales (GAP, Warranty, VSI)
- Cross-Sell & Product Penetration
- High-Volume Call & Queue Environments
- Temenos & Episys
- FSP Regulatory & Lending Compliance
Accomplishments
- Platinum Club Award Winner
- Employee of the Year
Timeline
Loan Advisor
TEXANS CREDIT UNION
02.2020 - Current
Loan Officer
CREDIT UNION OF TEXAS
08.2015 - 09.2019
Lobby Service Representative
HOMEBANK TEXAS
02.2012 - 07.2015
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Eastfield College
High School Diploma -
Rockwall High School